Amex Lied About Sign On Bonus

[longtimelurker]

---

@TiggerDat wrote:

There really are just two things that should be and have been pointed out here.  The lie by the CSR and not simply requesting a new card for the lost one.

If he is bonus chasing or churning then he knows it and that really is his business.  

About the lie, they all lie, it doesn't matter that they are Amex, they get paid extra for an application, they don't really like their job, they don't really care about customers, they want you off the phone, they weren't trained right, they want to go home, whatever the reason, they simply lie.  Where it is happening might not be tolerated as much as other places.  Amex might fire the person for lying, while CapOne will ignore it.  Amex really isn't what it was 50 years ago, they really are just another credit card company.

Oh, btw, go churn or chase some more, it is a great way to get some nice things.  Just take your time doing it so that they don't figure it out.

---

Yes, I don't really understand the negative reactions here.  OPs case was simply stated:

"I specifically asked about the bonus. I was told yes, it says you will get the bonus, there is a notationa of a policy waiver. I called back agian and was told the same thing"

and then being told no notation, no bonus for you.

Yes, OP could have got the replacement card sooner, or applied for a different card, or become a drug kingpin, but none of those was the point.   Simply felt lied to by the CSRs  (TiggerDat is quite right that this is almost universal!)

Contrasting it with the outpouring of support when someone is denied a CLI.....   Oh well.

[AverageJoesCredit]

OP, im sorry if you feel i am being argumenative. I am not . I can understand going for a card for a bonus, and for those who only chase bonuses thats all and good its up to the individual. My take was on how you worded it, perhaps i an wrong and i apologize if you feel this was too literal. However, i guess the msin part where i dont feel is correct is getting a card and somehow misplacing it upwards of the 3 months you had to complete the bonus and then since you didnt have time to complete the bonus , felt you should get another chance. The dog ate my homework excuse doesnt quite work here. What would or should stop someone ffrom" misplacing " there card and only having found a week before deadline and then wanting an extension or canceling card and reapping to get more time for another chance at said bonus.Thats not fair. I know accidents happen and we can lose or misplace things but that being said, that was my issue and i voiced it, again sorry if that offends you but its my opinion and when you post sometimes we will have differing opinions. Have a good day.

[NRB525]

---

@AverageJoesCredit wrote:
OP, im sorry if you feel i am being argumenative. I am not . I can understand going for a card for a bonus, and for those who only chase bonuses thats all and good its up to the individual. My take was on how you worded it, perhaps i an wrong and i apologize if you feel this was too literal. However, i guess the msin part where i dont feel is correct is getting a card and somehow misplacing it upwards of the 3 months you had to complete the bonus and then since you didnt have time to complete the bonus , felt you should get another chance. The dog ate my homework excuse doesnt quite work here. What would or should stop someone ffrom" misplacing " there card and only having found a week before deadline and then wanting an extension or canceling card and reapping to get more time for another chance at said bonus.Thats not fair. I know accidents happen and we can lose or misplace things but that being said, that was my issue and i voiced it, again sorry if that offends you but its my opinion and when you post sometimes we will have differing opinions. Have a good day.

---

You are entitled to your opinion, but in a forum where we try to be FSR, there is no obligation to voice all opinions. Often, it is better just to keep them quiet.  

OP has stated concerns clearly. 

[Anonymous]

While the OP may have made some mistakes in losing the card and just not finishing the bonus the first time around, he's perfectly right to be upset over a CSR providing misleading and incorrect information that led him to believe he would get the bonus and then to be told later that this was completely wrong.  It's entirely understandable to think that when a CSR tells you something and then you take action based on that information, that you are being given correct information.