Amex Offers and Billing Adjustments

[Anonymous]

I got an Amex offer with terms of "Spend $50+, get $10 back" and made an online transaction for $65.

While the transaction was pending, I got an email from Amex saying I used the offer.

Now it looks like the merchant may submit the transaction to Amex as multiple, separate transactions...none over $50.

Am I likely to actually get the $10 automatically? If I don't, would it be worth asking Amex to honor the offer, anyway? Or are they really inflexible about that?

[Anonymous]

You will get credited automatically. Amex is very good at honoring these offers.

[yfan]

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@Anonymous wrote:

I got an Amex offer with terms of "Spend $50+, get $10 back" and made an online transaction for $65.

While the transaction was pending, I got an email from Amex saying I used the offer.

Now it looks like the merchant may submit the transaction to Amex as multiple, separate transactions...none over $50.

Am I likely to actually get the $10 automatically? If I don't, would it be worth asking Amex to honor the offer, anyway? Or are they really inflexible about that?

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Why might the merchant do this? Were these in fact separate transactions and not one single purchase that was $65?

[Anonymous]

My $10 credit has posted. One "sub-transaction" ended up being over $50, anyway, when it went from pending to posted. The total price is correct across all sub-transactions.

I was buying goods that were all in stock, but presumably spread across multiple warehouses and definitely shipped separately.

I'm glad to know that Amex is good about this in general.

[Callandra]

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@yfan wrote:

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@Anonymous wrote:

I got an Amex offer with terms of "Spend $50+, get $10 back" and made an online transaction for $65.

While the transaction was pending, I got an email from Amex saying I used the offer.

Now it looks like the merchant may submit the transaction to Amex as multiple, separate transactions...none over $50.

Am I likely to actually get the $10 automatically? If I don't, would it be worth asking Amex to honor the offer, anyway? Or are they really inflexible about that?

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Why might the merchant do this? Were these in fact separate transactions and not one single purchase that was $65?

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Amazon does this to me sometimes and then they charge your card separately for each time each part of the order is shipped. 

[yfan]

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@Callandra wrote:

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@yfan wrote:

Why might the merchant do this? Were these in fact separate transactions and not one single purchase that was $65?

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Amazon does this to me sometimes and then they charge your card separately for each time each part of the order is shipped. 

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Amazon Marketplace does in fact do this, but I doubt the Amex Offer was on Amazon...

[Anonymous]

Sports Authority. I've not gotten any of the Amex offers for Amazon.