Credit Cards

[mikka1]

Just got my first PRG statement yesterday and found it quite surprising - I see the annual fee of $175 there added to the total balance. 

I opened my PRG around 2 weeks ago when there was a promo of 100k MR points for Platinum and 50k for PRG. I remember exactly, that first year AF was waived in the offer, though I haven't made any screenshots (but it's not something special - if you try to apply for PRG now, you'll get 25k MR points, but still with waived fee for the 1st year). Moreover, when I spoke to their CSR during card activation I rechecked both important offer conditions (50k points and no AF for the 1st year) and he reconfirmed both. 

Should I become concerned already and call Amex tomorrow? Or this is the way how the "waiver" works - they post the fee in the statement and then several days later they post a statement credit, so nothing to worry about?

Thanks

[E150GT]

I don have a PRG but for the green I was not charged at all. 

[CardinalRules]

Hope you got things sorted out, but that's not usually how it works. They usually charge the annual fee a month or so before you've had the card for a year.

[ibmrad7]

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CardinalRules wrote:

Hope you got things sorted out, but that's not usually how it works. They usually charge the annual fee a month or so before you've had the card for a year.

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Not true for charge cards. Fee is charged couple of days before your first statement closes.

In OP case, you simply need to call them and they will refund it for you.

[webhopper]

On my new PRG the AF was never charged

[nickn86]

This has been a common problem for those who apped during that bonus period.  Don't worry about it; it's a mistake.  Send a secured message and they'll reverse it right away.  A lot of people were reporting this in the Flyertalk thread for the promo.

EDIT: This is not how it's supposed to work so you're gonna need to contact them.  I'd just recommend sending an SM--Amex responds very fast to those generally.

[littlelottie]

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nickn86 wrote:

This has been a common problem for those who apped during that bonus period.  Don't worry about it; it's a mistake.  Send a secured message and they'll reverse it right away.  A lot of people were reporting this in the Flyertalk thread for the promo.

EDIT: This is not how it's supposed to work so you're gonna need to contact them.  I'd just recommend sending an SM--Amex responds very fast to those generally.

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+1 Same thing happened to me.  I called and they reversed the fee.