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Most times, I end up speaking with an American rep. But I do end up in Bangalore every now and then.
@DigitalArk wrote:
So far it seems to me that PRG reps are stateside. I don't have enough experiences to be sure, since I only have my PRG less than a week.
maybe they are trying to compete with CSP that has all US based CSR. I don't have an prg but everytime i have called with my EDP or BCE/BCP i have not been able to get US based CSR, usually my results with AMEX csr has been less than spectacular.
I've never really had to call amex for anything, but anytime I have a question I usually end up using @AskAmex on twitter.