10-12-2013 02:08 AM
10-12-2013 02:11 AM - edited 10-12-2013 02:12 AM
So, I applied and approved for the AMEX Platinum a week ago. I got the card and used it for a couple of purchases. Last night I got an email from Amex that there is a security concern, and possible fraud. I call, speak to a rep and verify everything.. He asked if I created the application, and I replied yes. We talked and he looked into the system, and verifies a few things. He calls me back on my phone to verify my identity. All this, because to the best of my understanding fraud is on the rise.. I just found all of this odd, as there were no charges outside of my purchases. Could this have been a random pull from their security team or something?
I'm not certain many people haven't gotten a call from them with first membership on a charge card.
Seriously happened two transactions in on the first day on my Zync, and have heard of many others report similarly. Business as usual, nothing to worry about.
10-12-2013 02:20 AM
10-12-2013 05:10 AM
10-12-2013 08:16 AM
My first (from Amex's pov, I had an Amex 30 years ago that they long since lost record of) card was a Plat. Never had any calls or security emails from them and I've used it heavily from the start.
10-12-2013 08:42 AM
10-12-2013 09:56 AM
OP, same thing happened to me the first week I got my Plat. I was already traveling and it set off fraud alerts. Called them and they said I had to get paperwork notarized for proof of identity and then fax it in. Was a hassle.
I've had a few more fraud alerts since then, but only had to call in to verify instead of faxing notirized paperwork. So much for a travel card.
10-12-2013 10:57 AM
10-12-2013 11:13 AM
I had my Platinum card for a couple weeks now. I have been travelling all over USA and Mexico right now. And I have not had any alerts with them yet! I hope we can keep it that way lol But I did cal land tell them I was going to be travelling. Just in case.