That is strange. It would seem there is some sort of issue going on.
@n777ua wrote:I've been trying to use the Amex pre-approval site for my wife who has a PRG; but after I enter her data she get pushed to the login screen. We log in; then go back to the pre-approved page and start the process all over again. Is the pre-approval site something that only really works for people who have no current relationship with Amex ?
Best way to get to it is
1. use google chrome
2. go to "incognito" mode
3. go to americanexpress.com
4. go to cards>view all personal charge & credit cards
5. you will see a box at top for prequalified offers
I have to delete my cookies and browsing history before I can get it to pop up. If I log into my Amex account it wont show but if I clear everything and go to pre approval site as a guest without logging in I can get it to pop up. I can also get it to pop up on my surface pro because I never use it to log in to amex. It is def a cookie thing with them.
I think some folks are confusing getting a particular offer to show up (i.e. 50k MR offer for PRG) with getting prequal offers to show up. These are two different things. 
If you already have an Amex account clearing your cookies (or using a private browser) can be effective when it comes to getting the "good" offers... that's how I got my PRG with 50k MR points even though I had an existing account. As it has already been stated, even if you're not logged in if you're denied it will still just be a SP (but a HP if approved).
If you are an existing card member and want to see if there are any prequal offers as far as I know there is currently no way to do so... when you enter your address and SS# they will simply tell you to log in, which takes you completely out of the prequal screens.
This has been my experience, anyway. 
Side note: Some people with existing Amex accounts have reported being shown a 'prequal' offer while logged in to their account via a banner toward the top of the screen, or under 'benefits'. So far I've never seen either of these personally, so it's YMMV.
@UncleB wrote:I think some folks are confusing getting a particular offer to show up (i.e. 50k MR offer for PRG) with getting prequal offers to show up. These are two different things.
If you already have an Amex account clearing your cookies (or using a private browser) can be effective when it comes to getting the "good" offers... that's how I got my PRG with 50k MR points even though I had an existing account. As it has already been stated, even if you're not logged in if you're denied it will still just be a SP (but a HP if approved).
If you are an existing card member and want to see if there are any prequal offers as far as I know there is currently no way to do so... when you enter your address and SS# they will simply tell you to log in, which takes you completely out of the prequal screens.
This has been my experience, anyway.
Side note: Some people with existing Amex accounts have reported being shown a 'prequal' offer while logged in to their account via a banner toward the top of the screen, or under 'benefits'. So far I've never seen either of these personally, so it's YMMV.
Does the benefits tab actually work? When I click on it, I always get a browser error.