Amex Replacement Card 10 Day Wait ???

Jayb5635 · ‎03-25-2013

Here's something I'd never heard of. I received my BCE on Saturday, but it did not come with the express pay chip as they had told me it would. I immediately called to request another one. They said I had to wait until Thursday because the system only allows one to get a new card every 10 days, so they would overnight it then so I receive it Friday. There goes something I didn't know...

In my wallet: Amex Platinum NPSL, Amex Everyday Preferred $15,000, Amex Starwood $10,000, Chase Freedom Visa Signature $10,000, Chase Sapphire Preferred Visa Signature $15,000, Chase Ink Plus Visa Signature $5000 Barclaycard Arrival Plus MasterCard World Elite $10,000, Cap One Quicksilver MasterCard $6000, Citi Prestige World Elite MasterCard $10,000, Citi Forward Visa $6900, Citi Premier World Elite MasterCard $5,800, Discover IT $8500

BCGCredit · ‎03-25-2013

For the charge cards. You use to be able to goto nearest Amex office and get a replacement. I did it once in the Early 2000s.

koalablue · ‎04-07-2013

Same thing happened to me when I received my Amex Surpass in January and my last name wasn't on the card. Called to get another one and they said I had to wait 10 days, and said I had to call back in 10 days and request a corrected card again. The guy I spoke to initially said it was their policy, but when I called back 10 days later, the rep said it was part of a new law, I think designed to prevent credit fraud. At any rate, I resented having to do it for something that was their mistake. They did overnight the second card though so that was nice.

blondy250 · ‎04-07-2013

When my Amex plat was damaged they overnighted me a new one via FedEX. God forbid I couldn't spend on it.

Fico 8 12/9/17
Equifax 850, TransUnion 842 10/30/17 , Experian 842 12/11/17 . AAOA 12 years Oldest 20
No inquires since 2014
All credit reports frozen
Fico 8 Equifax Bankcard 866 12/27/16