03-25-2013 11:17 AM
03-25-2013 12:33 PM
For the charge cards. You use to be able to goto nearest Amex office and get a replacement. I did it once in the Early 2000s.
04-07-2013 01:29 AM
Same thing happened to me when I received my Amex Surpass in January and my last name wasn't on the card. Called to get another one and they said I had to wait 10 days, and said I had to call back in 10 days and request a corrected card again. The guy I spoke to initially said it was their policy, but when I called back 10 days later, the rep said it was part of a new law, I think designed to prevent credit fraud. At any rate, I resented having to do it for something that was their mistake. They did overnight the second card though so that was nice.
04-07-2013 02:32 AM
When my Amex plat was damaged they overnighted me a new one via FedEX. God forbid I couldn't spend on it.