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Established Contributor
Posts: 513
Registered: ‎08-02-2012
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Amex Replacement Card 10 Day Wait ???

Here's something I'd never heard of. I received my BCE on Saturday, but it did not come with the express pay chip as they had told me it would. I immediately called to request another one. They said I had to wait until Thursday because the system only allows one to get a new card every 10 days, so they would overnight it then so I receive it Friday. There goes something I didn't know...

In my wallet: Amex Platinum NPSL, Amex Everyday Preferred $15,000, Amex Starwood $10,000, Chase Freedom Visa Signature $10,000, Chase Sapphire Preferred Visa Signature $15,000, Chase Ink Plus Visa Signature $5000 Barclaycard Arrival Plus MasterCard World Elite $10,000, Cap One Quicksilver MasterCard $6000, Citi Prestige World Elite MasterCard $10,000, Citi Forward Visa $6900, Citi Premier World Elite MasterCard $5,800, Discover IT $8500
Valued Member
Posts: 36
Registered: ‎06-22-2007
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Re: Amex Replacement Card 10 Day Wait ???

For the charge cards. You use to be able to goto nearest Amex office and get a replacement.  I did it once in the Early 2000s.

Overstock 250|VS 350|Credit One 550| Cap1 QS1 750|1st Premier 850|Cap1 Playstation 500 |

Frequent Contributor
Posts: 415
Registered: ‎05-23-2012
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Re: Amex Replacement Card 10 Day Wait ???

Same thing happened to me when I received my Amex Surpass in January and my last name wasn't on the card.  Called to get another one and they said I had to wait 10 days, and said I had to call back in 10 days and request a corrected card again.  The guy I spoke to initially said it was their policy, but when I called back 10 days later, the rep said it was part of a new law, I think designed to prevent credit fraud. At any rate, I resented having to do it for something that was their mistake.  They did overnight the second card though so that was nice.

Established Contributor
Posts: 608
Registered: ‎01-03-2013
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Re: Amex Replacement Card 10 Day Wait ???

When my Amex plat was damaged they overnighted me a new one via FedEX. God forbid I couldn't spend on it.   Smiley Tongue

Fico 8 11/8/16
Equifax 836, TransUnion 836 12/30/16 , Experian 842 1/11/17 . AAOA 12 years Oldest 17
No inquires since 2014
All credit reports frozen
Fico 8 Equifax Bankcard 866 12/27/16

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