06-11-2012 01:55 PM
My spouse and I had an AMEX Green Card in 2008 until Feb. 2011. AMEX then suspended the accounts eventhough there were ontime payments and asked to investigate our tax records. We declined and the account was suspended eventhough we had perfect payment history and always paid the card off in full. A year and a half later we applied for the Zync card and was approved, despite having to have the account linked to our checking account and having a limit for the first 10 months before it moving to a full charge card. When I activated the card I was then notified INSTANTLY that the card was suspended and to call 1-800-678-0738. I am curious becaus this is the same number I had to call last year when my account was suspended. Did AMEX just approve me for a card just to suspend the account again? This seems odd yet very ture. Any insight so that I can be ready for this call?
06-11-2012 02:05 PM
You got F/R last time and you closed your account. When you activated your account again, F/R flag is still on. Obviously, approval process doesn't check for F/R flags which makes sense.
06-11-2012 02:10 PM
Well that stinks. Waste of money for them to mail out 2 new cards. Waste of my time to apply and have the dings on my FICO. Oh well. I guess we will see.
06-11-2012 02:11 PM
totallymytravis wrote:Well that stinks. Waste of money for them to mail out 2 new cards. Waste of my time to apply and have the dings on my FICO. Oh well. I guess we will see.
Do you have any idea what triggered AMEX to do a FR on you previously ? Was it related to self~employment income verification ?
06-11-2012 02:13 PM
totallymytravis wrote:Well that stinks. Waste of money for them to mail out 2 new cards. Waste of my time to apply and have the dings on my FICO. Oh well. I guess we will see.
Sorry about that. But if you did search around, you would see others had same problem. Why not undergo F/R?
06-11-2012 11:20 PM
Crashem wrote:You got F/R last time and you closed your account. When you activated your account again, F/R flag is still on. Obviously, approval process doesn't check for F/R flags which makes sense.
I honestly can't follow your logic on this one ;(. Need food apparently, but would you mind explaining to me why you consider that to make sense? A flag in a consumer's database record is a pretty easy thing to check for from a technical perspective.

Starting Score: EQ 561, TU 567, EX 599* (12/30/11, EX lender pull 12/29/11)06-12-2012 03:50 AM
The logic I am having a hard time following is, why would somebody app for a card w/ a company that closed 2 recent accounts, so that tax records could be reviewed - and then not comply with their request. My logic says they are not going to forget that, just because a little bit of time went by,
Starting Score: TU:650 - EQ: 67206-12-2012 05:12 AM
Repo-ed wrote:The logic I am having a hard time following is, why would somebody app for a card w/ a company that closed 2 recent accounts, so that tax records could be reviewed - and then not comply with their request. My logic says they are not going to forget that, just because a little bit of time went by,
Agreed. Not being willing to provide income verification just screams of fraud, whether or not you had fraudulent intentions.
Why are you not willing to fax in a couple pieces of paper? People go way overboard on these boards about several things. AMEX FR is one of those things. I don't think it's a big deal. If you wanted a loan from a bank, you'd have to provide proof of income. Why is AMEX not allowed to ask the same?
06-12-2012 05:33 AM - edited 06-12-2012 05:34 AM
Technically easy, but that isnt the issue. If consumer voluntarily closed account, why would they auto reject their new app? That's throwing away a perfectly good customer. Amex can't really guess why you left and want to come back. Maybe you swore off the consumer lifestyle and joined a monastery but later left. Maybe you got declared dead in freak boating accident but really lost your memory and just now recovered and was able to fix your credit records and want your Amex back.
Revelate wrote:
Crashem wrote:You got F/R last time and you closed your account. When you activated your account again, F/R flag is still on. Obviously, approval process doesn't check for F/R flags which makes sense.
I honestly can't follow your logic on this one ;(. Need food apparently, but would you mind explaining to me why you consider that to make sense? A flag in a consumer's database record is a pretty easy thing to check for from a technical perspective.
06-12-2012 06:12 AM
The exact same scenario happened to me. I got FR and refused to comply so I closed the account. Fast forward a year on, I decided to open up a gold account for their points promotion and as soon as I activated it it came up suspended. I too was pretty peeved as to why they they bother to accept it, at least accept it with a limit if they think I'm a risk. I closed the account again and probably wont bother in applying for one of their products again. I'll stick to NFCU, they are treating good ![]()

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