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New Member
totallymytravis
Posts: 7
Registered: ‎06-02-2012

Amex Zync Activation then account instantly suspended

My spouse and I had an AMEX Green Card in 2008 until Feb. 2011. AMEX then suspended the accounts eventhough there were ontime payments and asked to investigate our tax records. We declined and the account was suspended eventhough we had perfect payment history and always paid the card off in full. A year and a half later we applied for the Zync card and was approved, despite having to have the account linked to our checking account and having a limit for the first 10 months before it moving to a full charge card. When I activated the card I was then notified INSTANTLY that the card was suspended and to call 1-800-678-0738. I am curious becaus this is the same number I had to call last year when my account was suspended. Did AMEX just approve me for a card just to suspend the account again? This seems odd yet very ture. Any insight so that I can be ready for this call?

 

Valued Contributor
Crashem
Posts: 2,351
Registered: ‎01-26-2012

Re: Amex Zync Activation then account instantly suspended

You got F/R last time and you closed your account.  When you activated your account again, F/R flag is still on.  Obviously, approval process doesn't check for F/R flags which makes sense.

Amex Plat, Amex BCP 8k->24k (5/23/12), Amex TE 15k, CSP 25k, Chase Palladium 100k, Citibank AA 35k (AU), Firestone 1.8k->2.2k (8/20/12), HSBC 15k, JFCU Jloc 30k, PenFed Plat Rewards 30k, SF Fire 30k, US Bank Cash+ 25k
New Member
totallymytravis
Posts: 7
Registered: ‎06-02-2012

Re: Amex Zync Activation then account instantly suspended

Well that stinks. Waste of money for them to mail out 2 new cards. Waste of my time to apply and have the dings on my FICO. Oh well. I guess we will see. 

Moderator
pizzadude
Posts: 6,245
Registered: ‎01-28-2010

Re: Amex Zync Activation then account instantly suspended


totallymytravis wrote:

Well that stinks. Waste of money for them to mail out 2 new cards. Waste of my time to apply and have the dings on my FICO. Oh well. I guess we will see. 


Do you have any idea what triggered AMEX to do a FR on you previously ?   Was it related to self~employment income verification ?

March2010 FICO® ~ 695 TU, 653 EQ, 697 EX
Valued Contributor
Crashem
Posts: 2,351
Registered: ‎01-26-2012

Re: Amex Zync Activation then account instantly suspended


totallymytravis wrote:

Well that stinks. Waste of money for them to mail out 2 new cards. Waste of my time to apply and have the dings on my FICO. Oh well. I guess we will see. 


Sorry about that.  But if you did search around, you would see others had same problem.  Why not undergo F/R?

Amex Plat, Amex BCP 8k->24k (5/23/12), Amex TE 15k, CSP 25k, Chase Palladium 100k, Citibank AA 35k (AU), Firestone 1.8k->2.2k (8/20/12), HSBC 15k, JFCU Jloc 30k, PenFed Plat Rewards 30k, SF Fire 30k, US Bank Cash+ 25k
Moderator
Revelate
Posts: 4,272
Registered: ‎12-30-2011

Re: Amex Zync Activation then account instantly suspended


Crashem wrote:

You got F/R last time and you closed your account.  When you activated your account again, F/R flag is still on.  Obviously, approval process doesn't check for F/R flags which makes sense.



I honestly can't follow your logic on this one ;(.  Need food apparently, but would you mind explaining to me why you consider that to make sense?  A flag in a consumer's database record is a pretty easy thing to check for from a technical perspective.

 


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Valued Contributor
Repo-ed
Posts: 2,602
Registered: ‎02-09-2012

Re: Amex Zync Activation then account instantly suspended

The logic I am having a hard time following is, why would somebody app for a card w/ a company that closed 2 recent accounts, so that tax records could be reviewed - and then not comply with their request.  My logic says they are not going to forget that, just because a little bit of time went by,


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Valued Contributor
thrasher865
Posts: 1,163
Registered: ‎05-21-2008

Re: Amex Zync Activation then account instantly suspended


Repo-ed wrote:

The logic I am having a hard time following is, why would somebody app for a card w/ a company that closed 2 recent accounts, so that tax records could be reviewed - and then not comply with their request.  My logic says they are not going to forget that, just because a little bit of time went by,


Agreed.  Not being willing to provide income verification just screams of fraud, whether or not you had fraudulent intentions.

 

Why are you not willing to fax in a couple pieces of paper?  People go way overboard on these boards about several things.  AMEX FR is one of those things.  I don't think it's a big deal.  If you wanted a loan from a bank, you'd have to provide proof of income.  Why is AMEX not allowed to ask the same?


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Valued Contributor
Crashem
Posts: 2,351
Registered: ‎01-26-2012

Re: Amex Zync Activation then account instantly suspended

[ Edited ]

Revelate wrote:

Crashem wrote:

You got F/R last time and you closed your account.  When you activated your account again, F/R flag is still on.  Obviously, approval process doesn't check for F/R flags which makes sense.



I honestly can't follow your logic on this one ;(.  Need food apparently, but would you mind explaining to me why you consider that to make sense?  A flag in a consumer's database record is a pretty easy thing to check for from a technical perspective.

 


Technically easy, but that isnt the issue. If consumer voluntarily closed account, why would they auto reject their new app? That's throwing away a perfectly good customer. Amex can't really guess why you left and want to come back. Maybe you swore off the consumer lifestyle and joined a monastery but later left. Maybe you got declared dead in freak boating accident but really lost your memory and just now recovered and was able to fix your credit records and want your Amex back. :smileywink: But more likely, you got pissed off about f/r and left Amex, but a few months later realized how much you loved Amex and decided to get it back,
Amex Plat, Amex BCP 8k->24k (5/23/12), Amex TE 15k, CSP 25k, Chase Palladium 100k, Citibank AA 35k (AU), Firestone 1.8k->2.2k (8/20/12), HSBC 15k, JFCU Jloc 30k, PenFed Plat Rewards 30k, SF Fire 30k, US Bank Cash+ 25k
Contributor
Happychap
Posts: 164
Registered: ‎10-25-2011

Re: Amex Zync Activation then account instantly suspended

The exact same scenario happened to me. I got FR and refused to comply so I closed the account.  Fast forward a year on, I decided to open up a gold account for their points promotion and as soon as I activated it it came up suspended.  I too was pretty peeved as to why they they bother to accept it, at least accept it with a limit if they think I'm a risk.  I closed the account again and probably wont bother in applying for one of their products again.  I'll stick to NFCU, they are treating good :smileyhappy:


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