@Anonymous wrote:It seems that everytime I've talked to them recently, they've been EXTREMELY short and rude. I can hardly understand them. They talk way too fast. When I try and ask them questions, they seem to become annoyed and just restate something they've already stated, that isn't remotely relavent to what I asked...
Getting real tired of it. How are they leading in customer service satisfaction, as of late? I remember when I first got my account, they were awesome. This has been a steady decline. Anyone else having the same issue.
Your comment just reaffirms a discussion I've had time & time again with ppl who seem to be in some sort of love affair with card issuers. WHY is the ?
Its about bizness - nothing more. To begin with I dont engage CS's unless absolutely necessary. If they show any 'added' consideration I acknowledge it and press on. But as far as expecting it.... simply bcuz its their job??? That would be naive bcuz we're basically taking human beings here not machines. A respectful and conscientious rep doesnt mean they're the mold rather U got someone (maybe a handful) who takes pride in their job and even then u might just catch them on a bad day next time.
As such U cant read more n2 it than what it is. While it may not be professional ppl are prone to bringing personal issues to their jobs. Bcuz I'm at a point in life where I try to stay away from potentially drama laden situations if its something I can fix on my own I'd rather go thru the extra steps to make it happen than possibly running across someone who's having a bad day. But if theres no choice then I basically hope for the best yet prepare for the worst.
Anyway... life is short. Kill em with kindness I always say.
Called Amex today to ask what their plans are for TE cardholders--namely, are we gonna be offered a different card? He said he had no idea, but that Amex wanted my business Long story short, he ended the conversation with "Talk to you later, man". I don't mind his choice of words, but come on, this is Amex. I've bantered with CSRs before, but they've always remained business-like throughout the conversation.
"Customer service."
Hah.
For the past two months, they've been calling me every two weeks like clockwork asking when they can expect a payment, grilling my ass like bill collecters.
Mind you this is in the middle of the **bleep**ing billing cycle on a measely ~$1000 balance.
My most recent statement balance was $2500; Of course I paid it off in full.Early.
But NOPE, more "courtesy calls".
**bleep**ing Amex. Not even ACTUAL bill collecters have been on my ass like this.
Yes, I am salty.
Nope, not overdue. I haven't been late on a bill in 7 years. The "Pay By Date" I've always blown off. The real due date I keep track of religiously.
It's because of my sudden jump in income. I used to average only $500/month in charges, but now I'm putting down some ~$2000+ month. In addition, I also have a fairly new corp card that I put mad charges on (current balance is north of $11,000, but that's my company's responsibility!). I know all of that can set off some serious alarms, but holy **bleep**ing **bleep**, I've explained these same points multiple times with at least 3 different agents. Do they not communicate with each other??
The last call was 13 days ago. If they call tomorrow (which is my statement closing date, coincidentally), I'm just cancelling the card. I've got other lenders to lean on.
@Stralem wrote:Nope, not overdue. I haven't been late on a bill in 7 years. The "Pay By Date" I've always blown off. The real due date I keep track of religiously.
It's because of my sudden jump in income. I used to average only $500/month in charges, but now I'm putting down some ~$2000+ month. In addition, I also have a fairly new corp card that I put mad charges on (current balance is north of $11,000, but that's my company's responsibility!). I know all of that can set off some serious alarms, but holy **bleep**ing **bleep**, I've explained these same points multiple times with at least 3 different agents. Do they not communicate with each other??
The last call was 13 days ago. If they call tomorrow (which is my statement closing date, coincidentally), I'm just cancelling the card. I've got other lenders to lean on.
That sounds really annoying. I probably would have already closed it if they harassed me to pay when I wasn't late for two months in a row. Do you have any idea why they are calling you? They haven't called me for anything (fraud, to make a payment, etc) since I got my AMEX in 2013. It seems truly odd to me that they'd call you two months in a row.
They said it was because of my new spending. That's the only reason they gave.
Again, I can understand that, but come on. They were acting like I owed them ten grand and was 90 days late.
I actually just called in a few minutes ago and asked them if I should expect any more harrassment. The agent said no (in that pleasant but obviously fake manner), and placed a note on my account to get her colleagues to back off, so we'll see.
I never had a problem with them. They are very nice & thank me for being a long time member. Now the chat could do with some manners. 