@heyryan wrote:
@K-in-Boston wrote:From the recent AMA. My guess is that yes, you are being rerouted to the PRG third-class ticketholder car.
A: Hello there. While we certainly strive to provide the best customer service to all Card Members, regardless of their card type, Platinum and Centurion do have their own dedicated servicing teams and they are either more specialised in those products and benefits, and/or they have "graduated" their servicing tiers to those teams. I would not say that credit-wise, we play favourites when it comes to making credit-related decisions (with the exception of Centuion since we have thoroughly inspected them already). The card rankings are as you typically see posted - Green > Gold > Platinum > Centurion. Our lending cards (blue, everyday, co-brand, etc.) are pretty much all on the same level.
That's a great find! I knew the approval standards for Green, PRG, and Platinum were pretty much identical, but I never thought about the different customer service levels. I guess it makes sense though - having reps that are specifically trained in the perks, features, etc of a product line. It's just too bad that the quality of service you receive seems so closely tied to the AF you pay
I also wonder if it matters if you have a business vs personal card. I've had a couple corp green cards in the past, and my Delta and SPG cards are small business/OPEN cards. Maybe I'll give them a call and see how things go as a test LOL
I have called Amex for my BCP, and been routed to (what I think is) an overseas call center a few times.
I have called for my Platinum card, and not been sent to another country - I believe the Platinum and Centurion cards are sent to Ft.Lauderdale, as Pooka has stated...