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The internal collections in Omaha (don't know the number offhand, it's on the forums somewhere.) They all know about it there and can help. Rumor is that most of the other call centers won't be able to help much. They're a bit rude over there but some of them are professional. I paid an old amex bill from when I was ill a while back. didn't take the optima though, I applied for a charge card instead. It depends on how your credit is right now which route you'd want to take.
(866) 462-5235 is the number I used to get ahold of them.
Lightdog,
CONGRATS and THANKS for this info. I have a friend who once called and they told him that the program was no longer in place, so it's good to know that there's a chance for him to get back in. I'll be sure to pass this info. along.
Good luck, Lightdog! I'm sorry to hear of your disappointing news. If my friend has a different experience, I will be sure to share it with you (he likes to capture names and numbers as well, so whatever he gives me, I will certainly pass it on to you).