@woodyman100 wrote:The potato can do a great many things....
@jsucool76 wrote:
CSRs can call me whatever the heck they want, as long as they solve my problem.
As far as "premium customer service," I'd hardly call the citi prestige line premium. They're about as useful as a sack of potatoes.
I was thinking the same thing! I just didnt want to risk coming off as confrontational. 
You have a way with words lol (and now, I just realized I was hungry)
@jsucool76: my Citi Prestige reps have been great.
Citigold... Argh.
Citigold... Argh.
@sjt wrote:I was on the phone with Amex today and had a nice conversation with the CSR. He mentioned that I was noted in their system as a "high value cardmember." Has anyone heard of this or are any Amex members aware if they have the same notation? Or is this a line of crap from Amex.
I've been told what a great amex customer I am, although I don't know if they used the exact term "high value card member". Unless they are sending you an invitation for their invitation only credit cards I doubt that you are marked in their file as truly high value.
;
@Anonymous wrote:
@mxp114 wrote:All of the issuers have internal designations to segment accounts based on many factors, such as spend. High Value is a very commonly used status but most reps are trained to say you are a valued customer even if you really aren't. So even if you're super low value, they won't tell you. One way to ascertain your status is ask to close, frontline reps can usually just immediately cancel without any offers or transfers but more valuable accounts get offers. This isn't always an indicator, especially if you already received a retention offer. Another method is if you are sent to more escalated/senior reps in the US when you call or are usually transferred because the rep can't access/service your account, this is usually an indication that you are a valuable account. Of course this example doesn't apply to certain cards that always get enhanced reps by default like Citi Prestige or CSP.
you're almost right.except for the part in bold.if you're a chase wealth client...either by association (someone in your family) or even if you used to work at or currently work at one of those law firms in chicago that Chase gives "private wealth" status to its workers (like how Wells Fargo gives Kaiser workers a special account)...if your profile is tagged as such, and they do a stellar job and link your ccs too..even if its united card...or csp...you get "transferred" to a special repyou also get transferred to a special rep for certain situations that has nothing to do with your banking relationship with Chase.what cpc and private wealth has with chase, over regular folks is a second eye on the application..and they used to get an addtional 10k ( so 50k instead of 40k, maybe now it will be 60k given the across board bump of 40k to 50k ) for the bonus...but that is it.usually when someone who has little to no credit profile, okay income, etc...if they're in the "private bank" segment, I notice that they'll get approved for freedom or csp a lot easier.
And who might these firms be???! Inquiring minds want to know! 
@sjt wrote:I was on the phone with Amex today and had a nice conversation with the CSR. He mentioned that I was noted in their system as a "high value cardmember." Has anyone heard of this or are any Amex members aware if they have the same notation? Or is this a line of crap from Amex.
Did you agree to complete a survey as a follow-up to the CSR discussion?
That can put you in a high value category 
I generally agree to complete surveys when asking a CSR at one of the CRAs to make changes to my profile information.