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Valued Member
Posts: 41
Registered: ‎05-26-2012
0

Amex serve account suspended pending mailing address verification

I got the following email from American Express today:

Hello Serve Accountholder,



Your account is currently under review. For your security and protection w=
e have suspended this account.



In order to resolve the issue on your account, we need verification of the=
 following information:

*         Mailing Address

The table at the end of this letter outlines what *** actual document(s) *=
** you can provide to Serve Virtual Enterprises, Inc. for verification bas=
ed on the reason(s) listed above.



If we are unable to resolve this matter with you within 10 days, your acco=
unt will be closed.





Please mail or fax these items to:



Serve Virtual Enterprises, Inc.

P.O. Box 989

St. Petersburg, FL 33731

1-855-415-7125 (fax)



Sincerely,



The Serve Team


Please note: This email was sent from a notification-only address that can=
not accept incoming email.  Do not reply to this message.  If you need ass=
istance, please call customer service at 1-800-954-0559.
Serve.com. P.O. Box 989, Saint Petersburg, FL 33731

Serve Service and Card are provided and issued by American Express Travel =
Related Services Company, Inc.




If we request verification of the following....


Please return...


Social Security Number


A copy of ONE of the following that shows your Social Security Number:

*          A W2 Statement from the most recent tax year;

*          An earnings statement or pay stub issued within the last three =
months;

*          A Medicare insurance card;

*          A Social Security Card;


Mailing Address


A copy of ONE of the following that shows your current mailing address:

*          A W2 Statement from the most recent tax year;

*          A valid driver's license card;

*          A valid state issued ID card;

*          A bank statement issued within the last three months;

*          An earnings statement or pay stub issued within the last three =
months;

*          A telephone bill issued within the last three months;

*          A utility bill (gas, water, or electric) issued within the last=
 three months




Funding Source




A copy of ONE of the following that shows your current Credit/Debit/Checki=
ng Statement:

*          A current Bank Statement within the last three months;

*          Copy of Front and Back of Credit/Debit Card;

*          Credit Card Statement within the last three months


I have no utility bill's that show my on campus address since I live on a college campus the bill for rent and utilities is sent to my home address. Also all my bank accounts are setup for e-statements.

Fifth Third Bank Closed 2008-2012 Joint $1,000 Limit $667 High Bal
US Bank Cash+ Visa Active since 2009 Joint $8,000Rev limit/NPSL $1,201 High Bal
Amazon Rewards Visa: Active since 2012 Individual $3,500 limit $1,342 High Bal
Amex BCE: Active since Jan 2014 Individual $3,300 limit 205 High bal
Salle mae rewards: Active since April 2014 Individual $2,400 limit
FICO: EXPN 736 EQFX 743 TU 762 (04/25/14)
INQUIRES: EXPN :11/2013,12/2013 EQFX: 11/2013 TU: 04/2014
Super Contributor
Posts: 5,489
Registered: ‎12-11-2011
0

Re: Amex serve account suspended pending mailing address verification


variableResistor wrote:

I got the following email from American Express today:

Hello Serve Accountholder,



Your account is currently under review. For your security and protection w=
e have suspended this account.



In order to resolve the issue on your account, we need verification of the=
 following information:

*         Mailing Address

The table at the end of this letter outlines what *** actual document(s) *=
** you can provide to Serve Virtual Enterprises, Inc. for verification bas=
ed on the reason(s) listed above.



If we are unable to resolve this matter with you within 10 days, your acco=
unt will be closed.





Please mail or fax these items to:



Serve Virtual Enterprises, Inc.

P.O. Box 989

St. Petersburg, FL 33731

1-855-415-7125 (fax)



Sincerely,



The Serve Team


Please note: This email was sent from a notification-only address that can=
not accept incoming email.  Do not reply to this message.  If you need ass=
istance, please call customer service at 1-800-954-0559.
Serve.com. P.O. Box 989, Saint Petersburg, FL 33731

Serve Service and Card are provided and issued by American Express Travel =
Related Services Company, Inc.




If we request verification of the following....


Please return...


Social Security Number


A copy of ONE of the following that shows your Social Security Number:

*          A W2 Statement from the most recent tax year;

*          An earnings statement or pay stub issued within the last three =
months;

*          A Medicare insurance card;

*          A Social Security Card;


Mailing Address


A copy of ONE of the following that shows your current mailing address:

*          A W2 Statement from the most recent tax year;

*          A valid driver's license card;

*          A valid state issued ID card;

*          A bank statement issued within the last three months;

*          An earnings statement or pay stub issued within the last three =
months;

*          A telephone bill issued within the last three months;

*          A utility bill (gas, water, or electric) issued within the last=
 three months




Funding Source




A copy of ONE of the following that shows your current Credit/Debit/Checki=
ng Statement:

*          A current Bank Statement within the last three months;

*          Copy of Front and Back of Credit/Debit Card;

*          Credit Card Statement within the last three months


I have no utility bill's that show my on campus address since I live on a college campus the bill for rent and utilities is sent to my home address. Also all my bank accounts are setup for e-statements.


This happened to me as well, and I had also just moved to my new student apartment. 

 

I faxed them a copy of my driver's license (with a different address on it than the one I put on my account) and they unlocked it. I think it is more about you just proving it is in fact you, rather than confirming your address. Also if you get E-statements on your bank accounts you can just change your address and they will show up on the next E-statement and then you can fax it over. 

 

Also if you don't have a fax machine, (they won't accept an emailed attachment or anything else other than a fax) I had to use a free online faxing service, but it did in fact work :smileytongue: 

 

Good Luck! 

;
Valued Member
Posts: 41
Registered: ‎05-26-2012
0

Re: Amex serve account suspended pending mailing address verification

[ Edited ]

 I tryed sending them a fax of my driver's liscnse but they did not accept it, but at least it bought me some time:

 


The Serve Team wrote:

We have received your fax, unfortunately, we are unable to accept the document for verification.

Please contact a Customer Service Representative at 1-800-555-4318 so we can discuss further details on this matter.



If we are unable to resolve this matter with you within 21 days, your account will be closed.

I have applied an administrative update to my amateur radio license and i will see if they will accept it. Also I changed my mailing address on my credit card account, hopefully that will not lead to mailing address verification being needed for that account also. 

Fifth Third Bank Closed 2008-2012 Joint $1,000 Limit $667 High Bal
US Bank Cash+ Visa Active since 2009 Joint $8,000Rev limit/NPSL $1,201 High Bal
Amazon Rewards Visa: Active since 2012 Individual $3,500 limit $1,342 High Bal
Amex BCE: Active since Jan 2014 Individual $3,300 limit 205 High bal
Salle mae rewards: Active since April 2014 Individual $2,400 limit
FICO: EXPN 736 EQFX 743 TU 762 (04/25/14)
INQUIRES: EXPN :11/2013,12/2013 EQFX: 11/2013 TU: 04/2014
Super Contributor
Posts: 5,489
Registered: ‎12-11-2011
0

Re: Amex serve account suspended pending mailing address verification


variableResistor wrote:

 I tryed sending them a fax of my driver's liscnse but they did not accept it, but at least it bought me some time:

 


The Serve Team wrote:

We have received your fax, unfortunately, we are unable to accept the document for verification.

Please contact a Customer Service Representative at 1-800-555-4318 so we can discuss further details on this matter.



If we are unable to resolve this matter with you within 21 days, your account will be closed.

I have applied an administrative update to my amateur radio license and i will see if they will accept it. Also I changed my mailing address on my credit card account, hopefully that will not lead to mailing address verification being needed for that account also. 


Call up customer service, and tell them you're a college student, and you just want to change the address on your account to your home address instead of your @ school address. That is what I did, I faxed over my drivers license with my home address, they unlocked me, but my card still ended up being sent to my school address. 

 

Their customer service is REALLY nice, and they actually put me on a 3 way call with the department who handles the addresses and stuff and got everything worked out. 

;
Valued Member
Posts: 85
Registered: ‎12-01-2007
0

Re: Amex serve account suspended pending social security number

I had my account for a while. I actually just started using it. I added 1 subaccount about a month ago that use the card for $11. I sent no more than $200 since I've had the card and made no ATM withdrawals and (I think ) 2  ACH transfers (under $200 total) back to my bank account.  I got this email:

 

Hello Serve Accountholder,

Your account is currently under review. For your security and protection we have suspended this account.

In order to resolve the issue on your account, we need verification of the following information:

·         Social Security Number


The table at the end of this letter outlines what *** actual document(s) *** you can provide to Serve Virtual Enterprises, Inc. for verification based on the reason(s) listed above.

 

If we are unable to resolve this matter with you within 10 days, your account will be closed. 


Please mail or fax these items to:

Serve Virtual Enterprises, Inc.

P.O. Box 989      

St. Petersburg, FL 33731

1-855-415-7125 (fax)

 

Sincerely,

 

The Serve Team

 
Please note: This email was sent from a notification-only address that cannot accept incoming email.  Do not reply to this message.  If you need assistance, please call customer service at 1-800-954-0559.

Serve.com. P.O. Box 989, Saint Petersburg, FL 33731

 

Serve Service and Card are provided and issued by American Express Travel Related Services Company, Inc.

 

 

 

If we request verification of the following….

Please return…

Social Security Number

A copy of ONE of the following that shows your Social Security Number:

·          A W2 Statement from the most recent tax year;

·          A Medicare insurance card;

·          A Social Security Card;

Kinda where considering I have 3 accounts with them ....personal charge, business charge, and prepaid card. For crying out loud they did a FR on me in Jan. Clearly, they do not share information for cross marketing like I once thought. I guess that's a good thing. 

Valued Member
Posts: 85
Registered: ‎12-01-2007
0

Re: Amex serve account suspended pending credit cards/debit cards

So they got my fax. Now I have to fax my CCs to them? Really? Totally stupid. Next they are going to want my bloodtype.

Hello Serve Accountholder,

 

Your account is currently under review. For your security and protection we have suspended this account.

 

In order to resolve the issue on your account, we need verification of the following information:

·         Credit Card(s)/Debit Card(s)

 If we are unable to resolve this matter with you within 10 days, your account will be closed. 

 
Please mail or fax these items to:

 

Serve Virtual Enterprises, Inc.

P.O. Box 989      

St. Petersburg, FL 33731

1-855-415-7125 (fax)

 

Sincerely,

 The Serve Team

 
Please note: This email was sent from a notification-only address that cannot accept incoming email.  Do not reply to this message.  If you need assistance, please call customer service at 1-800-954-0559.

Serve.com. P.O. Box 989, Saint Petersburg, FL 33731

 

Serve Service and Card are provided and issued by American Express Travel Related Services Company, Inc.

 

If we request verification of the following….

Please return…

Funding Source(s)

A copy of the following that shows your current Credit/Debit Card(s):

·          Copy of Front and Back of Credit/Debit Card(s);

 

 

 

Valued Contributor
Posts: 2,280
Registered: ‎07-23-2012
0

Re: Amex serve account suspended pending credit cards/debit cards

depending on what bank you have you should be able to go in the branch and request a statement right there 

have them fax it to the number. 

 

i do this ALL the time for people. 

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