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I'm actually going back and forth about this with Amex over my ED card right now. I signed up with a 15K offer, met the spend, and only got 10K. I've been told twice now that a "special team" would call me about it, but I've never received a single call from them.
I met my spent this weekend and recieved an amil that I met my 100000 sign up bonus today, though its a pending.
How long has it been?