Credit Card Center Advertiser Disclosure

Reply
Established Contributor
Posts: 502
Registered: ‎03-22-2014
0 Kudos

Amex status system down

I applied for a revolver from Amex last week and was declined. The app status page said "Sorry, your application cannot be accessed" all weekend and up to this morning.

 

I called in to the new accounts line (0237 from the web page) and got an automated message something like "the computer system needed is not currently available to the automated system or our customer service reps, please call back later." 

 

Anyone run into this before? Did they have to send someone to the vault to look up my account on papyrus scrolls or something? Smiley Happy Would calling the 1083 reviews number be likely to result in a different response? 

12/29/2015 669/696/706
01/10/2016 698/711/730 but still to and fro a bit

Climbing to 700 and beyond. It's too cold for gardening.
Senior Contributor
Posts: 4,669
Registered: ‎06-21-2012
0 Kudos

Re: Amex status system down


NoAnchoviesPlease wrote:

I applied for a revolver from Amex last week and was declined. The app status page said "Sorry, your application cannot be accessed" all weekend and up to this morning.

 

I called in to the new accounts line (0237 from the web page) and got an automated message something like "the computer system needed is not currently available to the automated system or our customer service reps, please call back later." 

 

Anyone run into this before? Did they have to send someone to the vault to look up my account on papyrus scrolls or something? Smiley Happy Would calling the 1083 reviews number be likely to result in a different response? 


Yes, I came across that msg MANY times in the past trying to get my foot in the door w/ AMEX.  Best thing is to call the backdoor and talk to an analyst. 

JPM Ritz Carlton $8k I UMP Club $8k I CSP $8k | Chase Hyatt $5k I AMEX Green NPSL I AMEX Delta $2k I Citi AA $2k | C1 QS $4.5k
BOA UNC-CH Alumni $6k I Hawaiian WEMC $3k I Arrival $6.5k I IT $1.5k | Merrill+ $2k | Lowes $12k | Apple $2k | +23more
Scores: EQ:671 (FICO 11) EX:686 (FICO N/C) TU:686 (FICO N/C) *8-5-14*
Overall UTIL: 14% *Gardening Since: 1/20/16*
------------------------------------------------------------
Need to stay out of trouble.... Go Heels!!! ... GC Watchlist ( #1 since 12-12-13)
Established Contributor
Posts: 502
Registered: ‎03-22-2014
0 Kudos

Re: Amex status system down


yudeology101 wrote:

NoAnchoviesPlease wrote:

 

 

Anyone run into this before? Did they have to send someone to the vault to look up my account on papyrus scrolls or something? Smiley Happy Would calling the 1083 reviews number be likely to result in a different response? 


Yes, I came across that msg MANY times in the past trying to get my foot in the door w/ AMEX.  Best thing is to call the backdoor and talk to an analyst. 


Is there anything between App Status and EO (doesn't look like it from the sticky, unless it's Reserves)? I got the same messages and result from App Status as I did from New Accounts (seem to go the same place). 

12/29/2015 669/696/706
01/10/2016 698/711/730 but still to and fro a bit

Climbing to 700 and beyond. It's too cold for gardening.
Senior Contributor
Posts: 4,669
Registered: ‎06-21-2012
0 Kudos

Re: Amex status system down


NoAnchoviesPlease wrote:

yudeology101 wrote:

NoAnchoviesPlease wrote:

 

 

Anyone run into this before? Did they have to send someone to the vault to look up my account on papyrus scrolls or something? Smiley Happy Would calling the 1083 reviews number be likely to result in a different response? 


Yes, I came across that msg MANY times in the past trying to get my foot in the door w/ AMEX.  Best thing is to call the backdoor and talk to an analyst. 


Is there anything between App Status and EO (doesn't look like it from the sticky, unless it's Reserves)? I got the same messages and result from App Status as I did from New Accounts (seem to go the same place). 


Call 800-297-6197 and tell them you got the automated msg and they can pull up your app.  Best of luck!

JPM Ritz Carlton $8k I UMP Club $8k I CSP $8k | Chase Hyatt $5k I AMEX Green NPSL I AMEX Delta $2k I Citi AA $2k | C1 QS $4.5k
BOA UNC-CH Alumni $6k I Hawaiian WEMC $3k I Arrival $6.5k I IT $1.5k | Merrill+ $2k | Lowes $12k | Apple $2k | +23more
Scores: EQ:671 (FICO 11) EX:686 (FICO N/C) TU:686 (FICO N/C) *8-5-14*
Overall UTIL: 14% *Gardening Since: 1/20/16*
------------------------------------------------------------
Need to stay out of trouble.... Go Heels!!! ... GC Watchlist ( #1 since 12-12-13)
Moderator Emerita
Posts: 27,204
Registered: ‎09-13-2012
0 Kudos

Re: Amex status system down


NoAnchoviesPlease wrote:

yudeology101 wrote:

NoAnchoviesPlease wrote:

 

 

Anyone run into this before? Did they have to send someone to the vault to look up my account on papyrus scrolls or something? Smiley Happy Would calling the 1083 reviews number be likely to result in a different response? 


Yes, I came across that msg MANY times in the past trying to get my foot in the door w/ AMEX.  Best thing is to call the backdoor and talk to an analyst. 


Is there anything between App Status and EO (doesn't look like it from the sticky, unless it's Reserves)? I got the same messages and result from App Status as I did from New Accounts (seem to go the same place). 


Are you trying to find out why you were declined? if you do not want to wait for the letter, call Cust Service and they can pull up your app. 

Established Contributor
Posts: 502
Registered: ‎03-22-2014
0 Kudos

Re: Amex status system down


09Lexie wrote:

Are you trying to find out why you were declined? if you do not want to wait for the letter, call Cust Service and they can pull up your app. 


I did, three times, and got the automated message that the system needed was not accessible at the moment to CS reps or automated systems, and to call back later. 

 

I just called EO, they couldn't help with app status but connected me to a CS person on a different number directly who told me it was declined and said to wait for the letter and then call back if I had questions or wanted a recon. 

 

So I guess I'll wait for the letter. 

 

Thanks all. Smiley Happy

12/29/2015 669/696/706
01/10/2016 698/711/730 but still to and fro a bit

Climbing to 700 and beyond. It's too cold for gardening.
Established Contributor
Posts: 502
Registered: ‎03-22-2014
0 Kudos

Re: Amex status system down

[ Edited ]

I got my letter today. It references a February FICO score (about 50 points worse than today) and some somewhat reasonable "key factors" (the factors on the FICO score are outdated and inaccurate but I can't do much about that). 

 

From what I've read here, recons from Amex are few and far between. So I guess I'll wait a month or three and apply again later. And get my Experian CR to be sure. Should be over 700 again by the end of the month even if I don't get any of my CLDs reversed. And if any of the GW letters reach generous-minded reps, it could be even better. Smiley Happy 

12/29/2015 669/696/706
01/10/2016 698/711/730 but still to and fro a bit

Climbing to 700 and beyond. It's too cold for gardening.

Forums posts are not provided or commissioned by FICO. Forums posts have not been reviewed, approved or otherwise endorsed by FICO. It is not FICO's responsibility to ensure all posts and/or questions are answered.

† Advertiser Disclosure: The listings that appear on myFICO are from companies from which myFICO receives compensation, which may impact how and where products appear on myFICO (including, for example, the order in which they appear). myFICO does not review or include all companies or all available products.
‡ Credit cards for FICO Score ranges: The score ranges are guidelines based on internal myFICO analysis of actual applicant approvals, and having a FICO Score in a particular range does not guarantee you will be approved for credit cards recommended in that range. These ranges were not provided by any card issuer.

* For complete information, see the terms and conditions on the credit card issuer’s website. Once you click apply for this card, you will be directed to the issuer’s website where you may review the terms and conditions of the card before applying. While myFICO always strives to present the most accurate information, we show a summary to help you choose a product, not the full legal terms - and before applying you should understand the full terms of products as stated by the issuer itself.

Copyright ©2001-2015 Fair Isaac Corporation. All rights reserved.   | Terms of Use | Privacy Policy | Sitemap

IMPORTANT INFORMATION: All FICO® Score products made available on myFICO.com include a FICO® Score 8, along with additional FICO® Score versions. Your lender or insurer may use a different FICO® Score than the versions you receive from myFICO, or another type of credit score altogether. Learn more

FICO, myFICO, Score Watch, The score lenders use, and The Score That Matters are trademarks or registered trademarks of Fair Isaac Corporation. Equifax Credit Report is a trademark of Equifax, Inc. and its affiliated companies. Many factors affect your FICO Score and the interest rates you may receive. Fair Isaac is not a credit repair organization as defined under federal or state law, including the Credit Repair Organizations Act. Fair Isaac does not provide "credit repair" services or advice or assistance regarding "rebuilding" or "improving" your credit record, credit history or credit rating. FTC's website on credit.