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Another Cap 1 CLI/ HSBC Headache

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Changingmantra
Established Contributor

Another Cap 1 CLI/ HSBC Headache

Hello Everyone,

 

I am in New Orleans on a short vacation and just checked my CAP  1 M/C and see that - at some time since last week - they have given me a $1500.00 CLI.  This is my second such increase in a month.  I have had a $1000.00 CL for about two years until now, and I have called repeatedly over the past year about CLIs and was always declined.  Interestingly, I have a Visa with them, which as been at $1800.00 for more than two years.  Who knows, maybe they will move me up too.

 

This comes at a good time since HSBC - the only card in my pocket at the moment (Disc.) - is causing me a headache.  I used my card at the casino two nights ago, and called yesteday just to get a balance and found out that they put a fraud protection block on my card.  I cannot even log in online to pay my bill.  I spoke with a CSR, but because they asked me questions that do not pertain to me, I cannot get the answers correct.  This has happened before where Walmart denied me credit because of these questions and it turned out that at least one question they asked me was about the address of someone I dated 14 years ago.  I thought I had clear all of that up, but maybe still her new or previous addresses are still showing up, and I have no idea what is what.

 

I am so not in a mood to take this on again, but I know I will have to once I get back home.  The good news is that I can make a balance transfer from my HSBC M/C, which I just cut up - and I will just let it sit there with a 0 balance until HSBC decides what they want to do with it.  I love Cap 1!

*Note to self* Remember why and for how long you had to rebuild in the first place! One Day at a Time, One Day at a Time!
Message 1 of 5
4 REPLIES 4
john398
Senior Contributor

Re: Another Cap 1 CLI/ HSBC Headache

were these online casino or in person?

Message 2 of 5
Changingmantra
Established Contributor

Re: Another Cap 1 CLI/ HSBC Headache

This was at Harrahs in New Orleans.  Spoke with two reps again and all they did was ask me the same security questions, which I could not answer.  I told them that if I did not know the answers on Tuesday, I would not know them on Thursday since the questions do not pertain to me. It is a mess I have to deal with in the morning.  I will call a local HSBC, the only problem is that in the past when I tried to even pay my bill at HSBC, they did not even take the payment since my cards are those that, I guess, were previously issued by Mechant's Bank.  I will call and see if there is a manager who can help me out somehow.

*Note to self* Remember why and for how long you had to rebuild in the first place! One Day at a Time, One Day at a Time!
Message 3 of 5
haulingthescoreup
Moderator Emerita

Re: Another Cap 1 CLI/ HSBC Headache

The curse of LexisNexis strikes again...

* Credit is a wonderful servant, but a terrible master. * Who's the boss --you or your credit?
FICO's: EQ 781 - TU 793 - EX 779 (from PSECU) - Done credit hunting; having fun with credit gardening. - EQ 590 on 5/14/2007
Message 4 of 5
Anonymous
Not applicable

Re: Another Cap 1 CLI/ HSBC Headache

I did that once with an HSBC credit card and I don't know for sure but I think it had a negative impact on me receiving CLIs because after that I couldn't get not one CLI from them.
They called me the day after, it was a representative and he asked if it was authorized I said yes... HSBC watches casino transaction VERY closely.

 

Needless to say I wont so much as order a drink or use an ATM at a casino anymore, I make sure to carry cash.

 

Message 5 of 5
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