bichonmom wrote:I just really question their CS. Seriously. They *are* losing customers. For every one post on this forum, there are probably many more who don't post. Maybe their CEO ought to read the myFICO forum!
I'm wondering if they actually have any authority to do anything. I called them the other day to see if I could do a balance transfer. They offered me 19.99%. Really? I was wanting to do a transfer from a 9.99% card.
They had nothing to offer me. It's perplexing, to say the least.
Starting Score: 732 (EQ)
Chris123nTx wrote:Several.calls per day? They have millions of customers and how many more new accts with hsbc...it is sure more than just several per day. Thousands per day would be a closer bet i would think.
clocktick wrote:^^^
Agreed. It's our right to close any card we want to whether or not they waive an AF. I never expect it, just hope it (kind of like hoping for a SP CLI vs. a HP). I'm willing to bet they receive several calls per day from people not wanting to pay the AF. I wonder what their customer loss vs. new customer rate is - that would be interesting. I really don't see what the big deal is - it's in their terms and conditions when we apply.
I meant, per customer service rep.
Starting Score: 648
Mike360 wrote:
I don't get the hate on fees all the time. You knew of the fees when you opened the account. The best buy card is a great card if you get the store card with no fees and good limits. Sorry to hear you got the crappy version.
Fees are fine when you have scores in the 500s and you have to take what you can get. When your scores improve and you have options, there's really very little reason to ever pay an AF unless it's an AMEX. I prefer my credit cards to pay me for their business instead of the other way around.
pipeguy wrote:
lithium78 wrote:
Mike360 wrote:
I don't get the hate on fees all the time. You knew of the fees when you opened the account. The best buy card is a great card if you get the store card with no fees and good limits. Sorry to hear you got the crappy version.
Fees are fine when you have scores in the 500s and you have to take what you can get. When your scores improve and you have options, there's really very little reason to ever pay an AF unless it's an AMEX. I prefer my credit cards to pay me for their business instead of the other way around.
Why does AmEx get a pass?
Good question
pipeguy wrote:
lithium78 wrote:
Mike360 wrote:
I don't get the hate on fees all the time. You knew of the fees when you opened the account. The best buy card is a great card if you get the store card with no fees and good limits. Sorry to hear you got the crappy version.
Fees are fine when you have scores in the 500s and you have to take what you can get. When your scores improve and you have options, there's really very little reason to ever pay an AF unless it's an AMEX. I prefer my credit cards to pay me for their business instead of the other way around.
Why does AmEx get a pass?
Because their rewards are very generous and more than pay for the AF if you use the card a lot.
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