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24-48 hours to process is not unusual for them, and they normally let you know that's typical turn-around time on an app. Have you checked your status online?
firstinlastout wrote:It's been nearly 24 hours and STILL not a peep from PenFed. Very strange. Is this what everyone here has been boasting about excellent "customer service" ? I beg to differ.
@Anonymous wrote:It's been nearly 24 hours and STILL not a peep from PenFed. Very strange. Is this what everyone here has been boasting about excellent "customer service" ? I beg to differ.
@Anonymous wrote:I still don't understand how I can access my online status. Sunday night I applied and got the savings account....the email I received stated that my account information would be mailed to me. There was no online account access information provided to me after I applied online. Am I missing something here ?It's 6pm EST here....I am assuming they are closed and I shouldn't call ?My point here though and I do not mean to come across condescending, but they are trying to earn my business....why should I have to call ?
@Anonymous wrote:I still don't understand how I can access my online status. Sunday night I applied and got the savings account....the email I received stated that my account information would be mailed to me. There was no online account access information provided to me after I applied online. Am I missing something here ?It's 6pm EST here....I am assuming they are closed and I shouldn't call ?My point here though and I do not mean to come across condescending, but they are trying to earn my business....why should I have to call ?