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Frequent Contributor
Posts: 339
Registered: ‎12-12-2007
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Anxiousely waiting for PenFed decision...

It has been earily quiet. Applied last night....have not heard anything yet. I got the savings account and then applied for a cash rewards visa and got the message that it had to be reviewed. It is quiet.......I am anxiousely awaiting.  Average wait time ?
God is keeping score....be good to others.
Valued Member
Posts: 75
Registered: ‎08-01-2007
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Re: Anxiousely waiting for PenFed decision...

some is instant, some not.... I got both cards they have, but when i went for a sig loan they turned me down lol, i was stacking debts, and they said that means to many new acct's, and theirs was the only new ones lol
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Frequent Contributor
Posts: 339
Registered: ‎12-12-2007
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Re: Anxiousely waiting for PenFed decision...

It's been nearly 24 hours and STILL not a peep from PenFed. Very strange.  Is this what everyone here has been boasting about excellent "customer service"  ? I beg to differ.
God is keeping score....be good to others.
Valued Contributor
Posts: 2,791
Registered: ‎03-18-2007
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Re: Anxiousely waiting for PenFed decision...



firstinlastout wrote:
It's been nearly 24 hours and STILL not a peep from PenFed. Very strange.  Is this what everyone here has been boasting about excellent "customer service"  ? I beg to differ.


24-48 hours to process is not unusual for them, and they normally let you know that's typical turn-around time on an app.  Have you checked your status online?
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02/12/09 EX: 701 / 02/08/10 EQ: 719 / 02/08/10 TU: 723

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Senior Contributor
Posts: 4,831
Registered: ‎04-20-2007
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Re: Anxiousely waiting for PenFed decision...



firstinlastout wrote:
It's been nearly 24 hours and STILL not a peep from PenFed. Very strange. Is this what everyone here has been boasting about excellent "customer service" ? I beg to differ.



Have you tried the telephone? You applied on Sunday? Call they might need some info or they might have a few weekend apps on their desks. Good luck.
Regular Contributor
Posts: 145
Registered: ‎03-27-2008
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Re: Anxiousely waiting for PenFed decision...

Call them up and ask about the status - ask if there is anything they need from you. That will move the ball forward.
Frequent Contributor
Posts: 339
Registered: ‎12-12-2007
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Re: Anxiousely waiting for PenFed decision...

I still don't understand how I can access my online status. Sunday night I applied and got the savings account....the email I received stated that my account information would be mailed to me. There was no online account access information provided to me after I applied online. Am I missing something  here ?
 
It's 6pm EST here....I am assuming they are closed and I shouldn't call ?
 
My point here though and I do not mean to come across condescending, but they are trying to earn my business....why should I have to call ? 
God is keeping score....be good to others.
Senior Contributor
Posts: 4,831
Registered: ‎04-20-2007
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Re: Anxiousely waiting for PenFed decision...



firstinlastout wrote:
I still don't understand how I can access my online status. Sunday night I applied and got the savings account....the email I received stated that my account information would be mailed to me. There was no online account access information provided to me after I applied online. Am I missing something here ?
It's 6pm EST here....I am assuming they are closed and I shouldn't call ?
My point here though and I do not mean to come across condescending, but they are trying to earn my business....why should I have to call ?



Penfed is open 24 hours a day. Call now.
Senior Contributor
Posts: 4,831
Registered: ‎04-20-2007
0

Re: Anxiousely waiting for PenFed decision...



firstinlastout wrote:
I still don't understand how I can access my online status. Sunday night I applied and got the savings account....the email I received stated that my account information would be mailed to me. There was no online account access information provided to me after I applied online. Am I missing something here ?
It's 6pm EST here....I am assuming they are closed and I shouldn't call ?
My point here though and I do not mean to come across condescending, but they are trying to earn my business....why should I have to call ?



There is a button to click on the application. Its been a while so I am not sure which one. Rather than hit the wrong button and re apply why not save yourself the grief and make a simple phone call. That is why they are there. You will be most happy with this lender. Believe me.
Frequent Contributor
Posts: 339
Registered: ‎12-12-2007
0

Re: Anxiousely waiting for PenFed decision...

do i call their main number or their credit department ?
God is keeping score....be good to others.
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