At My Wits End with Capital One!

[pipeguy]

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@UncleB wrote:

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@elim wrote:

Although I have never asked a C1 CSR to upgrade or PC a card, I have had great service from them dealing with my accounts over the past 3 years. Not all CSR's are created equal (I must have been lucky).

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Same here... while my QS1 to QS upgrade took forever for an 'offer' to become available, I've actually always had good service when I've called or chatted.  Admittedly I seldom have to contact any of my lenders, but the few times I have reached out to Cap One things went well.

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One reason I have a lot of accounts from a lot of different lenders is so I don't have to deal with nonsense - even if its my perceived nonsense. I have no use for Cap-1 branded cards nor any Comenity card. That said if Blarclays or Chase or BoA or whatever lender starts balance chasing me or the like, I'll close them in a second. It helps when you have a very thick file and a ton of cards. Frankly I'm too old and stubborn to put up with bad service. 

[UncleB]

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@pipeguy wrote:

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@UncleB wrote:

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@elim wrote:

Although I have never asked a C1 CSR to upgrade or PC a card, I have had great service from them dealing with my accounts over the past 3 years. Not all CSR's are created equal (I must have been lucky).

---

Same here... while my QS1 to QS upgrade took forever for an 'offer' to become available, I've actually always had good service when I've called or chatted.  Admittedly I seldom have to contact any of my lenders, but the few times I have reached out to Cap One things went well.

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One reason I have a lot of accounts from a lot of different lenders is so I don't have to deal with nonsense - even if its my perceived nonsense. I have no use for Cap-1 branded cards nor any Comenity card. That said if Blarclays or Chase or BoA or whatever lender starts balance chasing me or the like, I'll close them in a second. It helps when you have a very thick file and a ton of cards. Frankly I'm too old and stubborn to put up with bad service. 

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Well said. 

[Credit_hawk]

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@UncleB wrote:

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@elim wrote:

Although I have never asked a C1 CSR to upgrade or PC a card, I have had great service from them dealing with my accounts over the past 3 years. Not all CSR's are created equal (I must have been lucky).

---

Same here... while my QS1 to QS upgrade took forever for an 'offer' to become available, I've actually always had good service when I've called or chatted.  Admittedly I seldom have to contact any of my lenders, but the few times I have reached out to Cap One things went well.

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I have to agree with UncleB, I've had nothing but good experiences with CapOne. I'm by no means a CapOne fanboy but I have always had greats CSR's. The one CSR sent me travel books when I called in to ask for an account change and while chatting mentioned I was going to Europe and she said her son who she said was my age also was in Europe and we built a rapport that quick. Anyway, all my cards but 1 are a WEMC or VS and I've never used a benefit directly related to those designations that isn't a standard benefit. Not to say I won't at some point and I'd prefer to have them than not but I won't go through that for one lol.

I can imagine how infuriating that ordeal was. I hope in the long run it was worth it but I strongly doubt you'll ever recoup the aggravation you endured for a WMC.

[Shooting-For-800]

I have been happy with Cap One but there are absolutely some reps that have no clue.

I was upgraded from QS MasterCard to Venture World MasterCard.

I cannot seem to get the WEMC though.

I also cannot get a metal card (probably since it is a WMC not Visa.)

It was all but imposible to get sent a "non-image" card after I went to an image card for WMC Venture.

I guess I am rare.