Avianca Visa Frozen for over a month

[KillerCut]

I tried to make a large purchase with my card. It was blocked by the fraud department. So I called up and tried to get it unblocked. The guy said they were having some problem with their system. This was over a month ago. I have been calling back about once a week and they keep telling me the same thing. There is a problem with their systems and they cannot do anything with my account. Meanwhile I paid the annual fee and have no access to my card... Is this legal?

[Scupra]

Have you tried asking for a supervisor? At the least I would ask that they refund the annual fee since you are unable to use the card.