BCE Statement Cut, No Rewards Section?

[n777ua]

I've had a BCE card for 6 months and the end of my statement always tells me how much cash back I earned and in what category.  Two days ago my Nov statement cut, and this section is missing.  No where does it show my rewards, or what I earned.  Anyone else had this happen ? What gives ? (Account in good standing, never late, etc)

[alph4]

I have the BCP, but on my statement that cut 2 days ago it is also missing a rewards section on the physical statement.  One of the pages is blank, followed by two pages of ads to "use your card here and get x reward."  I figure it's just an error for this statement cycle.

[arsenal04]

Does it show your rewards when you check your online statement?

[alph4]

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@arsenal04 wrote:

Does it show your rewards when you check your online statement?

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In the rewards section of the website, it stays about 1 statement behind, due to the way AmEx deals rewards.  However, it did update to showing last month's rewards balance as of the statement cutting.

[n777ua]

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@arsenal04 wrote:

Does it show your rewards when you check your online statement?

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No, I keep getting this: 

We're sorry, this page is unavailable at this time. Please call Customer Service at 1-800-528-4800 if you need assistance. 

[aamex]

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@n777ua wrote:

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@arsenal04 wrote:

Does it show your rewards when you check your online statement?

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No, I keep getting this: 

We're sorry, this page is unavailable at this time. Please call Customer Service at 1-800-528-4800 if you need assistance. 

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EXACTLY! Same here. I was wondering if someone was going to start a thread. Has anyone called the number yet?

[n777ua]

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@aamex wrote:

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@n777ua wrote:

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@arsenal04 wrote:

Does it show your rewards when you check your online statement?

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No, I keep getting this: 

We're sorry, this page is unavailable at this time. Please call Customer Service at 1-800-528-4800 if you need assistance. 

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EXACTLY! Same here. I was wondering if someone was going to start a thread. Has anyone called the number yet?

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I haven't . . . I figure it'll work itself out.