@Anonymous wrote:
Woopah,
We never agreed to emailed statements. Had we done so, the email addresses that they had on file from 12 years ago would have been updated. Those addresses were so dead that they admitted in their letter that the emails bounced back to them.
I would also like to comment on your idea that the banks aren't going to look at your statement every month. The person at Experian that I spoke with confirmed that Amex and B of A monitor the CA EVERY MONTH! Thus, as soon as Chase posted delinquencies, Amex and B of A closed my accounts. IRONY: B of A closed my account with a $5000 limit due to Chase info. We have $20,000 on deposit with them in personal bank accounts. These are the same brainiacs that declined my mortgage application last year, but then bought Countrywide just before they imploded.
I truly hope Chase is the next institution to implode under their own arrogance and stupidity.
I know that you never agreed to the e-mailed statements, my suggestion was that perhaps at some point you got something in the US mail that talked about if you don't contact us we will start e-mailing your statements and that as many of us do, just thought it was junk and sent it to the garbage/shredder, without realizing it was important.
And when I said that banks don't look at your statements, I meant specifically Chase is not going to look at your statement from their account to make sure that things are correct. I know that banks do look at your CR's EVERY MONTH, but Bank of America is NOT going to check your Bank of America statement to make sure that everything on it is accurate, Chase is NOT going to, Amex is NOT going to. It's up to us as consumers to look at our accounts on a regular basis and make sure things are right. Had you been checking your account online on a regular basis you would have seen that that charge, without the statement. There's also calling the number on the back of your card. I know that you didn't sign up for e-mailed statements, however US mail also gets lost/stolen/ruined and simply going, 'I didn't receive a statement, nothing to worry about' is a little naive in this day and age. My point was it's up to us to ensure that we are being responsible and checking our accounts not only for charges and things that we purchased, but also so that if there is an instance of identity theft it can be caught right away.
My point was, and is, even though Chase was wrong, we need to take responsibility for things that are under our control, and there was a lot in this situation that was under your control that could have lessened/eliminated the damage, as opposed to "THROUGH NO FAULT OF MINE"
And since Chase isn't going anywhere, I would think losing those miles would be better than having to continue to deal with a bank you can't stand. And perhaps I don't have 25K on a single card, but I do have it and more between 2 cards, and I'm not paying any annual fee, so that's much cheaper to me.
