BEST AND WORSE CUSTOMER SERVICE?

[MMart078]

what did they do to you?

[wmarat]

The best Amex and Affinity

The worse Alliant, GEMB, HSBC, Barclay.

YMMV

[Anonymous]

For me, AMEX CSRs are always courteous and friendly. 

On the other hand, they wouldn't budge on an over-limit fee because the online payment through AMEX's own website didn't update the day I did a big purchase. It happened a week before they scrapped the over-limit fee back in October. The CSR even said that, yet she said she couldn't do anything about removing what has already been assessed to my account.   

[MMart078]

AMEX seems to have a love/hate with its customers.

[Watchmann]

Unlike many people here I rarely ever have the need to speak to Customer Service.  Maybe once in a year on average for one card, maybe less.  I never can quite understand how folks here seem to have an ongoing relationship with the Customer Service departments.  What do you really have to talk about? 

[DI]

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@wmarat wrote:

The best Amex and Affinity

The worse Alliant, GEMB, HSBC, Barclay.

YMMV

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I dislike HSBC because of its online payment website.  I never had to call them.  When I go online to pay a bill, I expect for it to post same day or next day.  With my GM HSBC card, I have to submit payment three days in advance if I want my payment to post by a certain date.  

[MMart078]

I dont have an on going relationship, but I definately remember the few bad ones I had and it make one not want to even call back.

[Anonymous]

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@Watchmann wrote:
Unlike many people here I rarely ever have the need to speak to Customer Service.  Maybe once in a year on average for one card, maybe less.  I never can quite understand how folks here seem to have an ongoing relationship with the Customer Service departments.  What do you really have to talk about? 

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Same here. I call my issuers just before an overseas trip to let them know that I'll be using their cards outside of the U.S. Apart from that, I never have a reason to call. 

I think that those of us who are dyed-in-the-wool PIFers really don't have much to say. 

 

[Imhotrodcrazy]

Best - US Bank

Worst - Chase

[DI]

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@Anonymous wrote:

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@Watchmann wrote:
Unlike many people here I rarely ever have the need to speak to Customer Service.  Maybe once in a year on average for one card, maybe less.  I never can quite understand how folks here seem to have an ongoing relationship with the Customer Service departments.  What do you really have to talk about? 

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Same here. I call my issuers just before an overseas trip to let them know that I'll be using their cards outside of the U.S. Apart from that, I never have a reason to call. 

I think that those of us who are dyed-in-the-wool PIFers really don't have much to say. 

 

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Agree!  Also, I would just send them an email via the banks' website.