I had a fun round-and-round conversation with a BofA rep after asking the simple question of whether my $18K Plat Plus account could ever switch to a World account. (Don't know that I'd do it, because of the reporting problems, but it's nice to know you're eligible.)
We went all around the planet, several times, and all he really wanted to do was to sell me a new account, obviously to pad his productivity report.
With BofA, it's all about hang up and try again. Try asking for a credit specialist. I was at work, and I could feel all the ears leaning in from adjoining cubicles, so I chose not to escalate.
* Credit is a wonderful servant, but a terrible master. * Who's the boss --you or your credit?
FICO's: EQ 781 - TU 793 - EX 779 (from PSECU) - Done credit hunting; having fun with credit gardening. - EQ 590 on 5/14/2007