I called today and tried a recon with them, no go, but the rep told me they sent me a 99/500 approval with the denial letter...lol I I'm going to call back tomorrow and try again. Can't hurt to call. B of A really likes people with long histories though. Short histories get the secured offers according to the credit analyst I spoke with. Once you establish a good history with them, they are pretty quick (6-9 months) to unsecure you.
I called this number as well and talked to Mark who was very helpful.
My story: yesterday I applied for Chase, Discover and BOA after paying off my old low limit/high interest cards and improving my credit.
Discover said yes and gave me 3800 instantly.
Chase and BOA said they needed more time to process.
Today I called Chase for recon and was told No, I have too many inquiries and my accounts are too new.
Then I tried BOA at the number above. I have two other BOA accounts, one PIF and another revolving line with 2000/5000 so this might have been part of the reason they were so helpful...maybe, maybe not. Mark said I had excellent credit and have never paid a bill late and he'd be glad to help me process this app over the phone. He asked me to verify my job and income and then said he could approve me for a 5000 CL as well as the BOA Amex for 2500 as well!!!