Despite hearing from mulitple people about "chatting" with bofa in the credit card section, whenever I log in I've never been able to locate the chat function. Does it really exist and if it does how do I access it.
I just logged in>>>went to bottom of the page "contact us">>>>choose topic>>>>wait for chat to pop up. It looks like today that there is a problem with it but the chat box pops up and says "chat not vailable" or gives number to call in the chat box....IDK...wierd...
It used to be available, but idk what happened to it. It was okay for general questions, but you couldn't use it for every thing. For example, you couldn't request an APR reduction via chat. You had to call CS.
