Not sure if they hard pulled or not, Equifax credit monitoring is down again... I'm so canceling them monday
**If you have secured cards, don't call the back of the card number. That number is for general credit card account information. Call the secured card department, they are the helpful one.
Why not just hang onto the card? More than likely it will unsecure in the next few months and you will receive a cli. This is still a good product but I think they may be just a bit more conservative given the market at this time.