Credit Card Center Advertiser Disclosure

New Member
Posts: 4
Registered: ‎09-12-2011
0 Kudos

Bank of America-CFPB Success!

Hi All,


I recently had (2) different issues with a Bank of America Credit Card account. One was billing related and the other was fee related-an Annual Fee to be specific. To make a long story short, I filed a CFBP complaint via the CFBP web portal and really nice representative from Bank of America Executive Office of the President/CEO-Executive Customer Relations called me back Friday morning. She resolved BOTH issues to my satisfaction.


I tried all methods of resolving both issues with BOA (Chat, secured email through Online Banking & calling Credit Card Customer Service) but none of those channels worked even though I was PERFECTLY clear in each and every communication with them. I work for one of BOA's competitors and am entering my 18th year in Banking having worked in in multiple Operations positions so I know what I am doing. I actually support the group at my bank that answers CFPB complaints directed at us and trust me-those complaints are given #1 TOP Priority where I work. I simply got tired of wasting my time with the normal channels at BOA. The best part is that I kept ALL of the chat transcripts, emails and times/dates/phone numbers that I called BOA at and I obviously know what phone number I called BOA from, attached all of the documentation to the CFPB complaint and the Executive Client Relations Rep admitted to me she read everything I sent and that I was correct and multiple BOA employees were wrong.


I did not ask for anything that was highly unlikely to be granted such as a Zero % APY for life or courtesy fee refunds of $1000. I simply asked BOA to live up to their end of what was communicated to me by phone and email originally and when those 2 things did not happen a promised and "normal: customer service was a waste of time-I took my issues to the top.


I will share the phone number of this Group at BOA with anyone who wants it. I did not ask if this group is strictly for Credit Card issues or if they also handle "banking" issues-checking, savings, loans, etc. as the only BOA account I have is a credit card. Feel free to PM for that phone number.


May your limits be high and your balances and APY's be low.



Forums posts are not provided or commissioned by FICO. Forums posts have not been reviewed, approved or otherwise endorsed by FICO. It is not FICO's responsibility to ensure all posts and/or questions are answered.

† Advertiser Disclosure: The listings that appear on myFICO are from companies from which myFICO receives compensation, which may impact how and where products appear on myFICO (including, for example, the order in which they appear). myFICO does not review or include all companies or all available products.
‡ Credit cards for FICO Score ranges: The score ranges are guidelines based on internal myFICO analysis of actual applicant approvals, and having a FICO Score in a particular range does not guarantee you will be approved for credit cards recommended in that range. These ranges were not provided by any card issuer.

* For complete information, see the terms and conditions on the credit card issuer’s website. Once you click apply for this card, you will be directed to the issuer’s website where you may review the terms and conditions of the card before applying. While myFICO always strives to present the most accurate information, we show a summary to help you choose a product, not the full legal terms - and before applying you should understand the full terms of products as stated by the issuer itself.

Copyright ©2001-2015 Fair Isaac Corporation. All rights reserved.   | Terms of Use | Privacy Policy | Sitemap

IMPORTANT INFORMATION: All FICO® Score products made available on include a FICO® Score 8, along with additional FICO® Score versions. Your lender or insurer may use a different FICO® Score than the versions you receive from myFICO, or another type of credit score altogether. Learn more

FICO, myFICO, Score Watch, The score lenders use, and The Score That Matters are trademarks or registered trademarks of Fair Isaac Corporation. Equifax Credit Report is a trademark of Equifax, Inc. and its affiliated companies. Many factors affect your FICO Score and the interest rates you may receive. Fair Isaac is not a credit repair organization as defined under federal or state law, including the Credit Repair Organizations Act. Fair Isaac does not provide "credit repair" services or advice or assistance regarding "rebuilding" or "improving" your credit record, credit history or credit rating. FTC's website on credit.