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Valued Contributor
discernment
Posts: 1,142
Registered: ‎09-01-2011
0

Bank of America Customer Service

I was approved for a Bank of America Travel Card and it came in the mail just fine -- no problems there.  However, after I activated the card and went to enroll in online banking, that is when the problems began.  I could not enroll in online banking -- error messages galore!!!  SO, I called the customer service telephone number on the back of the card.  I explained that I could not enroll in online banking because the only result I got were error messages.  After answering A LOT of questions, the CSR said, "oh it looks like you are credit card customer, not a checking/savings customer."  I thought that was an odd thing for a CSR to say who I thought was working in the credit card department.  Apparently, calling the number on the back of the credit card does NOT necessarily put you through to the credit card department.  :smileyindifferent:  

 

Anyway, I was then transferred to the credit card department.  I explained everything ALL OVER AGAIN, I had to go through answering ALL their questions yet again -- at this point I was extremely frustrated but, I did not let it show, I continued on politely, keeping a sweet demeanor, in spite of all.  The CSR from the credit card department told me "Since you are new customer and we value your business, we want you to have a pleasant experience SO, I am going to shut down your account and create a brand new account for you and I will expedite new cards by Federal Express which you will receive on Monday."  I was told this on Friday.  Monday came and went and no cards.  SO, I called and I was told the original account had been shut down BUT, no new account had been set up and, no new credit cards had been ordered to be expedited through Federal Express. :smileymad:

 

The CSR I spoke to today did not give me the "since you are a new customer, we value your business, we want you to have a pleasant experience" line -- NO -- the person I spoke with today acted like that was that -- no new account -- no cards, no nothing.  I had to ask him if he would not mind to set up a new account and issue new cards.  He was like "oh, okay, I thought you didn't want an account." 

 

I had to ask him to expedite the cards, he did not offer to do so -- he didn't offer anything -- he acted like he was upset that he was expected to do some work.  In the final windup, hopefully, he did set up a new account.  He told me that he would expedite new cards and to expect them through Federal Express on Thursday.  

 

I am not holding my breath.  I am wondering if I should contact someone higher up to report my UNPLEASANT experience?  Actually, I don't have any idea who to call since calling the number on the back of the credit card they sent me did not yield a credit card specialist, but rather, someone who worked in checking/savings!!!   I don't know who to go to, or, whether I should even try!   And, what if these new cards also have a glitch that won't allow me to enroll them in online banking?  Mercy!  I am frustrated with this experience.

 

What would you do?



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Established Contributor
flowfaster
Posts: 787
Registered: ‎08-30-2011
0

Re: Bank of America Customer Service

When I did a PC from the BOA 123 to the Travel Rewards card it took them over 2 months to mail me a card.   I had to make 3 phone calls and 1 secure message to get my cards mailed to me.  jeez,  thank god I had my BOA 123 card that still worked.  I feel your pain.

 

Just reep in the cash back and fly under the radar.

 

Oh make sure the mail you the one with the EMV chip.

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Established Contributor
migliogiorni
Posts: 657
Registered: ‎06-27-2012
0

Re: Bank of America Customer Service

BOA has got some of the worse CS... and they're slow to respond...

 

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Valued Contributor
navigatethis12
Posts: 1,913
Registered: ‎01-24-2012
0

Re: Bank of America Customer Service

When they shut down a chequing and savings account I had for no reason and tried to charge me for having to "reasearch" the account, I was able to speak with a supervisor and get it refunded. They usually notate that they looked into your account so maybe you can ring back and speak with a supervisor about why the previous representative did not send the cards.

 

It really amazes me that FIA, which is owned by Bank of America, can give you a cavity with their sweetness. Bank of America is just terrible with customer service though. Maybe their top teir accounts have better service, but deffinitely not for their regular customers.

Established Contributor
linux007969
Posts: 583
Registered: ‎04-20-2012
0

Re: Bank of America Customer Service


discernment wrote:

I was approved for a Bank of America Travel Card and it came in the mail just fine -- no problems there.  However, after I activated the card and went to enroll in online banking, that is when the problems began.  I could not enroll in online banking -- error messages galore!!!  SO, I called the customer service telephone number on the back of the card.  I explained that I could not enroll in online banking because the only result I got were error messages.  After answering A LOT of questions, the CSR said, "oh it looks like you are credit card customer, not a checking/savings customer."  I thought that was an odd thing for a CSR to say who I thought was working in the credit card department.  Apparently, calling the number on the back of the credit card does NOT necessarily put you through to the credit card department.  :smileyindifferent:  

 

Anyway, I was then transferred to the credit card department.  I explained everything ALL OVER AGAIN, I had to go through answering ALL their questions yet again -- at this point I was extremely frustrated but, I did not let it show, I continued on politely, keeping a sweet demeanor, in spite of all.  The CSR from the credit card department told me "Since you are new customer and we value your business, we want you to have a pleasant experience SO, I am going to shut down your account and create a brand new account for you and I will expedite new cards by Federal Express which you will receive on Monday."  I was told this on Friday.  Monday came and went and no cards.  SO, I called and I was told the original account had been shut down BUT, no new account had been set up and, no new credit cards had been ordered to be expedited through Federal Express. :smileymad:

 

The CSR I spoke to today did not give me the "since you are a new customer, we value your business, we want you to have a pleasant experience" line -- NO -- the person I spoke with today acted like that was that -- no new account -- no cards, no nothing.  I had to ask him if he would not mind to set up a new account and issue new cards.  He was like "oh, okay, I thought you didn't want an account." 

 

I had to ask him to expedite the cards, he did not offer to do so -- he didn't offer anything -- he acted like he was upset that he was expected to do some work.  In the final windup, hopefully, he did set up a new account.  He told me that he would expedite new cards and to expect them through Federal Express on Thursday.  

 

I am not holding my breath.  I am wondering if I should contact someone higher up to report my UNPLEASANT experience?  Actually, I don't have any idea who to call since calling the number on the back of the credit card they sent me did not yield a credit card specialist, but rather, someone who worked in checking/savings!!!   I don't know who to go to, or, whether I should even try!   And, what if these new cards also have a glitch that won't allow me to enroll them in online banking?  Mercy!  I am frustrated with this experience.

 

What would you do?


That's why i do not call the number on the back of my cards I look in the Backdoors Sticky in this forum and get a american that knows what their doing the first time. The people at the Backdoors for Bank of America are so nice and thank you for your business before the cards come in the mail.

 

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Valued Contributor
jsickz32
Posts: 1,987
Registered: ‎06-25-2012
0

Re: Bank of America Customer Service

all of you must have gotten crappy ass CSR cuz bofa has been awesome with me. today i received thank you for your business letter with an offer to recived a $30 gift card from target, starbucks or best buy if i set up a montly bill payment to any of my CC. :smileyhappy:  

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Established Contributor
CruzImperial
Posts: 867
Registered: ‎07-04-2012
0

Re: Bank of America Customer Service


discernment wrote:

 

What would you do?


That seems like a rather odd experience. Coming from Boa, it does not surprise.

 

To be honest,

 

I would just flush the card down the toilet.

 

Put it on youtube.

 

Enjoy.

 

Ok, but seriously, I would call again and ask for a supervisor and have them confirm new accounts were opened and new shinny plastic in on my way. Would Bofa they get their story straight or would you have to take out the papers and the trash?

 

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Valued Contributor
navigatethis12
Posts: 1,913
Registered: ‎01-24-2012
0

Re: Bank of America Customer Service


jsickz32 wrote:

all of you must have gotten crappy ass CSR cuz bofa has been awesome with me. today i received thank you for your business letter with an offer to recived a $30 gift card from target, starbucks or best buy if i set up a montly bill payment to any of my CC. :smileyhappy:  


I got that aswell...two months after the card was closed.

 

Established Contributor
linux007969
Posts: 583
Registered: ‎04-20-2012
0

Re: Bank of America Customer Service

I love Bank of America right now cuz there people at their backdoor are exremenly nice and careing compaired to Capital One. Also i did call the number on the back of my BankAmericard one time inquireing about when my annual fee would post and i got a rep that sounded like he was spanish was very nice and told me to expect it to post in 2 weeks and it did just that like he said it would.

 

So i guess just keep calling till u get someone nice if u got a problem. lol :smileyvery-happy:

Discover IT TU Score: 739 as of 4/20/14 | TU Score as of 1/5/14 - 710 | EQ Score as of 1/5/14 - 748 | Ex Score as of 1/5/14 - 728
TU Score as of 1/5/14 - 705 | EQ Score as of 1/5/14 - 721 | Ex Score as of 1/5/14 -753 |

Capital One QuickSilver MC $4.5K | Amazon $1.8K (CLOSED) | Walmart $5K | Paypal SC w/Debit card $5K | BOA 123 Cash Rewards Sig $5K | BOA BBR $1K | Discover IT $8K | AMEX Sr Green Charge (NPSL) | PNC CashBuilder $1.5K | Paypal Extras MC $5k | PNC Auto Loan $20,038.75 |
Frequent Contributor
Cleanmachine
Posts: 396
Registered: ‎04-30-2008
0

Re: Bank of America Customer Service

After you activate a new BOA Credit Card it generally takes 1-2 business days to set the account up on the Internet


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