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So to give you all a brief background on this situation - I opened a secured card with BoA because obviously I wasn't eligible for a regular card. A year a half passes and the reps are still telling me I can't upgrade it or get an increase. I hold out a little bit and send the EO an email/phone call/snail mail... NOTHING back. I get so upset that I just cancel the card.
About 3 months pass and I'm still lit up about how much time and engegy I wasted with them. I spent about $2k on the card a month, making multiple payments. You would think they'd see that and reward me? No.... So anyway, I file a complaint with the BBB. The EO contacted me the next day. I give her my employment info, reiterated my request for it to be reopened, converted and raised to $5k. She just called me back 5 hours later and told me they were able to go ahead and do all of it! I am so beyond surprised it's not even funny... It's BoA! haha...
I think when you go the BBB route, the EO wants it handled better and quicker because they want to keep their rating.
Thank you!
I certainly recommend anyone in the same situtation to go the BBB route. BoA loves their rating!
Wow! Congrats!!!
I was wondering if I should try that to have them reconsider my applications.
I doubt that the BBB would consider that their refusal to approve an application for credit is a valid complaint. That is truly more of a business decision than a customer service activity. I have never filed a complaint with the BBB though so I guess you could be a guinea pig for it. If it works then forum members will be swamping them with complaints.
Congrats the jumps you had to make paid off
Wooo Hooo
Congrats!!! well worth the effort!
Congrats on that. It is a shame that we have to use the BBB to make companies do the right thing. I do also agree that using the BBB can be a better path for all though as it makes the point more public and puts a direct connection with their actions.