06-17-2013 11:25 AM
So to give you all a brief background on this situation - I opened a secured card with BoA because obviously I wasn't eligible for a regular card. A year a half passes and the reps are still telling me I can't upgrade it or get an increase. I hold out a little bit and send the EO an email/phone call/snail mail... NOTHING back. I get so upset that I just cancel the card.
About 3 months pass and I'm still lit up about how much time and engegy I wasted with them. I spent about $2k on the card a month, making multiple payments. You would think they'd see that and reward me? No.... So anyway, I file a complaint with the BBB. The EO contacted me the next day. I give her my employment info, reiterated my request for it to be reopened, converted and raised to $5k. She just called me back 5 hours later and told me they were able to go ahead and do all of it! I am so beyond surprised it's not even funny... It's BoA! haha...
I think when you go the BBB route, the EO wants it handled better and quicker because they want to keep their rating.
06-17-2013 11:29 AM
I certainly recommend anyone in the same situtation to go the BBB route. BoA loves their rating!
06-17-2013 01:16 PM
I doubt that the BBB would consider that their refusal to approve an application for credit is a valid complaint. That is truly more of a business decision than a customer service activity. I have never filed a complaint with the BBB though so I guess you could be a guinea pig for it. If it works then forum members will be swamping them with complaints.
06-17-2013 02:36 PM
Congrats the jumps you had to make paid off
06-17-2013 03:43 PM
Congrats on that. It is a shame that we have to use the BBB to make companies do the right thing. I do also agree that using the BBB can be a better path for all though as it makes the point more public and puts a direct connection with their actions.
Forums posts are not provided or commissioned by FICO. Forums posts have not been reviewed, approved or otherwise endorsed by FICO. It is not FICO's responsibility to ensure all posts and/or questions are answered.Advertiser Disclosure: The listings that appear on myFICO are from companies from which myFICO receives compensation, which may impact how and where products appear on myFICO (including, for example, the order in which they appear). myFICO does not review or include all companies or all available products.
IMPORTANT INFORMATION: All FICO® Score products made available on myFICO.com include a FICO® Score 8, along with additional FICO® Score versions. Your lender or insurer may use a different FICO® Score than the versions you receive from myFICO, or another type of credit score altogether. Learn more
FICO, myFICO, Score Watch, The score lenders use, and The Score That Matters are trademarks or registered trademarks of Fair Isaac Corporation. Equifax Credit Report is a trademark of Equifax, Inc. and its affiliated companies. Many factors affect your FICO Score and the interest rates you may receive. Fair Isaac is not a credit repair organization as defined under federal or state law, including the Credit Repair Organizations Act. Fair Isaac does not provide "credit repair" services or advice or assistance regarding "rebuilding" or "improving" your credit record, credit history or credit rating. FTC's website on credit.