Here is an interesting result of a recent request for a credit limit increase from my Juniper MC. I have had it over a year, never missed a payment,always pay, use if frequently because of the 7.99% interest. They just ratejacked me to 14.99, which I was dealing with but I only have a measley $500 CL, so I thought if I still want the card at this rate they better increase the limit, well here is my results. Please read from the bottom up since this was all done by email.
Dear Edited, Thank you for contacting us regarding your Juniper MasterCard account. We apologize for the inconvenience. However, we can certainly assist you. Please be advised that our credit department will review your account for a credit line increase every 4 to 6 months automatically. We regularly review our accounts to ensure we provide the best possible terms, while managing any risks that come with unsecured lending. We make adjustments to ensure we can continue to provide you with great benefits you have come to expect with your card. Please know, although you cannot opt out of every change, you can choose to reject some of the changes to your Annual Percentage Rate (APR). Notice of your rejection of these changes must be received by November 27, 2009 in order for the terms to not be applied. Your account however will be closed and you will be required to continue to pay the monthly payments on any outstanding balance under the current terms of your Agreement until it is paid in full.
Please note that you can choose to reject any of the new terms.You will be allowed to opt out by phone or any of the following methods:
- Call Customer Care
- Mail a letter
- Fax a letter
From: Edited (edited)
Date: Friday, September 04, 2009 05:16 AM
To: 'Juniper Customer Care' (Correspondence@juniper.com)
Subject: RE: Other Account Related Inquiry
Excuse me? I have to prove my income of $200,000.00 a year or more for a increase request on my initial $500.00 credit limit?
First off, I don’t make $200,000.00 a year and never said I did and secondly, is this a joke? If I made that kind of money I would not have a $500 juniper card. LOLAre you trying to get rid of your customers and go out of business? because quite frankly this will do it.If you are telling me the only way to get a CLI on my $500 limit is an income of $200,000.00 a year or more then I will beClosing my account and opting out of the rate increase juniper just hit me with. And you can start that process with this email. This is a travesty and your company has some nerve!!!!! Edited From: Juniper Customer Care [mailto:Correspondence@juniper.com]Sent: Friday, September 04, 2009 12:04 AM
To: EDITED
Subject: RE:'Case=edited Other Account Related Inquiry Dear Edited, Thank you for contacting us regarding your Juniper MasterCard account. We understand your concern and we can certainly address your inquiry. Our Credit department can manually review the proof of income to determine if you qualify for a line increase. In order to do this you must mail or fax proof of income to the Credit department. You must be able to provide documentation, such as Income Tax returns, prior year W-2, prior year tax return (first 2 pages), or two most recent pay stubs, that shows your income is $200,000.00 a year or more to be eligible for reconsideration. You may send this information to: Address: Attention: Credit ReviewPO Box 8828Wilmington., DE 19899-8828 or Fax: 866-839-1768 If you have further inquiries and concerns, please reply to this e-mail. Sincerely, Edited E-mail Relationship Manager -----Original Message-----
From: EDITED (EDITED)
Date: Thursday, September 03, 2009 10:24 PM
To: Juniper (juniper@talismaonline.com)
Subject: Other Account Related Inquiry
_______________________________________________________
Barclays
www.barclaycardus.com
_______________________________________________________
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I have already drafted my letter to close this account.
Edited to remove your personal name, e-mail, and other account info - llecs, myFICO mod.
LOL, that is what I am saying...If I made that kind of money their card would never see that the material my purse is made of. I am appaulled...this is so sad that we as loyal credit customers are being abused by the credit world, not just by credit card by also by all angles of credit.
Hi, I personally called Jupiner/Barclays (I have a B&N mastercard) for a cli, use it frequently pay on time,paying several times a month, and I also was told they review accounts which is a lie, and was told the joke line
if I make $200,000 a year I could send in paperwork for reconsideration, I had to really laugh to myself if I made over $200,000 a year would I even consider asking for a cli from this bank or any other bank to matter. Just to say you are not alone. My cl is $2,300.00 and I do not expect any increase
TU-713
EQ-681
Starting Score: EQ 546 TU 566
@tray wrote:Hi, I personally called Jupiner/Barclays (I have a B&N mastercard) for a cli, use it frequently pay on time,paying several times a month, and I also was told they review accounts which is a lie, and was told the joke line
EQ-681
Tray, I am with you on the CLI if I made $200,000, I can guarantee you I would not even have a Juniper/Barclay card. You are right, they do lie, they have never reviewed my account for a CLI, and I only have a $500 CL that I had had for more than a year. My request had nothing to do with email, they do not like you to request a CLI no matter what, in fact i have found it very hard to ge through to them by phone, but they have told me before they do not grant requests, they do reviews from time to time.. BS!!!