05-12-2011 08:28 AM
2 weeks ago I bought a laptop from the Bestbuy store and they told me I was preapproved for their card so I was stupid enough to apply. I was denied. I called the backdoor number today after I received the letter and they told me I was denied because of "Verfication reasons". BestBuy was supposed to have me call them right away to verify some information but they didn't so I was denied. They told me that now I will have to apply again for the card. What's even worse is that the best buy employee lied to me and told me it was going to be a soft inquiry which was not true of course.
Now I am furious because I was denied for a stupid reason and got a hard inquiry because of it. What should I do? Can I dispute the inquiry on my EQ credit report since I wasn't told about it?
05-12-2011 08:53 AM
I'm not sure what options you have, but this reaffirms that Best Buy and HSBC both SUCK!
I'd just consider it a lesson learned not to deal with subprime HSBC.
05-12-2011 09:12 AM
Nothing left to do but climb up the corporate ladder and keep complaining until someone does something about it.
But honestly though, a Best Buy employee would be the last person on Earth I would trust in regards to questions about credit terminology such as soft pulls.
05-12-2011 12:30 PM
I had the same thing happen at Younkers with HSBC. I was instantly denied at the register. 2 weeks, I never got a letter of denial in the mail, so I called and was told they denied me because they couldn't verify my identity.
I asked if there was anyway around that, and they asked me some questions and was able to overturn the denial and approve me for $1000.
Maybe try calling again because it can be done.
05-12-2011 12:55 PM
When that happens with a company, and it has to me also, I never deal with that company again. There are too many good places out there to deal with.
05-12-2011 01:04 PM - edited 05-12-2011 01:05 PM
With most companies, you can turn Blue explaining the one of thiers told you it would be a soft inq. Fact is they will come back and say sorry you got the wrong information.
A lot of companies now don't give customers the benefit of the doubt.
I had the same thing happen to my Kay account. My account was closed when I had a $3000 CL with 0 balance. I never even knew it was closed
When I went bakc the manager said we can reopen it. I made sure it was a soft and he said yes you already had an account so it will be a soft. WRONG, it got a hard pull. Called Kay customer Service, went to see the manager
Answer from Manager at store: I don't remember telling you it would be a soft inq (1 week ago????????), call customer service maybe they can help you (in a **bleep** you way).. The urge to inflict pain to the manager at that time was very strong
Answer from Customer service: You must have misheard, but we are sorry for the inconvenience but it was a legit inq
05-12-2011 11:34 PM
this happened to me as well with my RZMC. never got any clear direction as what to do to slove the problem after that. had to re apply using a second pull sigh
needless to say i got approved the second time without any issues. i of course knew what to do this time. it was that my DL didn't match the current addres that i entered initally.
i must say though, my limit is 1500; 21.75 apr, free financing for 6 months with 250 or more, 0% af, 4% on best buy purchases, 2% everywhere else to apply for future best buy purchases. NOT BAD.
05-13-2011 05:17 AM
A lot of stores give some sort of credit, or have a quota percentage, for how many people the employees should sign up for their store card. It's on a store or individual level.
I would try to escalate it and see if there's any way you can reopen the application and verify the info they need.
Lastly, the store employee didn't necessarily lie. He/she might not have known better or really believed otherwise. I always assume it's a hard pull even when told otherwise. If it ends up being a soft, I'm pleasantly surprised.
Does anyone know if BB has a backdoor #?