Back in May I called in to combine all my american express MRs into one account. One of my accounts that I combined with my blue business card. It went through fine. Skip ahead to today and I am looking at my point balance and I only have like 700 something points in my account. My blue card is supposed to give me 2pts per dollar spent. Now over this time period I have spent around 5k on my business card alone so I should have at least 10k points in my account. I called in to the CSR to ask them what was going on and they indicated that the prior CSR in May disenrolled my business card from the MR program when she consolidated the points even though I never requested that or agreed to that. Basically they turned off all the point earning on a card that I had spent around 5k on. In addition, I had spent a lot more on that card prior to that because the signup offer said I would get a bonus on my first year's worth of spend. So now she has to refer it to the back office for investigation. I'm annoyed to say the least and if Amex tries to screw me after being with them for years I may just close all my accounts with them.
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@Anonymouswrote:
Sorry that this happened. It may be difficult to resolve easily since it took you so long to notify them (not that it makes this excusable). Did you speak with a manager or CCP about this? This definitely is going to require the attention of the customer experience ambassador.
I dunno what CCP is. I called the number on the card and spoke with someone and then was transferred to the membership rewards department and she took a report and said they may need to pull my prior call with the CSR. I didn't even know it was possible to opt out of point earning on a specific card and not really sure why someone would voluntarily request such a thing.
@DeeBee78wrote:
@red259wrote:Back in May I called in to combine all my american express MRs into one account. One of my accounts that I combined with my blue business card. It went through fine. Skip ahead to today and I am looking at my point balance and I only have like 700 something points in my account. My blue card is supposed to give me 2pts per dollar spent. Now over this time period I have spent around 5k on my business card alone so I should have at least 10k points in my account. I called in to the CSR to ask them what was going on and they indicated that the prior CSR in May disenrolled my business card from the MR program when she consolidated the points even though I never requested that or agreed to that. Basically they turned off all the point earning on a card that I had spent around 5k on. In addition, I had spent a lot more on that card prior to that because the signup offer said I would get a bonus on my first year's worth of spend. So now she has to refer it to the back office for investigation. I'm annoyed to say the least and if Amex tries to screw me after being with them for years I may just close all my accounts with them.
Just curiious, how did you end up with multiple MR accounts? All my MR-earning cards are under one account, as far as I can tell. I thought it was one MR account number per person?
Likely it had something to do with some cards being business and others being personal. They are all linked to my amex profile though. ::shrugs::
Just an update to this thread. It has been well over a month and Amex never called me back even though they had told me they be calling me in like a week or two or something. I called into Amex a third time today and was told its still under investigation and to give it a few more weeks Initially the rep told me to wait another 6 weeks. This is all rather absurd and I have found the way Amex handled this to be rather pathetic.