I called BoA's backdoor number about a week ago to move my new premium rewards CL to my older cash rewards (redeemed $500 sign-up bonus, travel credit, and Global Entry credit already). They did a hp and granted the request. I looked on my app to confirm they closed the premium and move the CL.
Fast forward to today, my cash rewards CL is still increased but my premium rewards is showing back up, with its original CL. It appears they decided to be very generous and refund my $95 annual fee that I thought I lost (did not want to fight with them since I completely used all the credits up in two months then closed the card).
Suggestions? Will they catch this themselves and mail me a check out / close the card since I requested this a week ago? Or do I need to call back in to let them know?
