BofA $100 Bonus Denied?!

[p-]

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@navigatethis12 wrote:

There doesn't have to be any information about it being online only. The manager may have opened the application for a card with no offer attached to it. Usually there are multiple offers for the same card and it looks like the person at the bank did the wrong one.

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Agreed.  

The fine print said "This one-time promotion is limited to new customers opening an account in response to this offer. Other advertised promotional bonus cash rewards offers can vary from this promotion and may not be substituted."

Chances are the BM didn't have the offer selected when he applied.  But it was his mistake, and he promised the OP a bonus.  He should be able to fix it.

A bank that won't accomodate the customer with something this small is not someone you want to do business with anyway.  Hope they do the right thing.

[Anonymous]

Update:

Account Specialist is having another department dig out my application out of archives to look to see what promo code might have been used (their new theory is that the branch manager failed to apply the right promo code when the application was being done)

Aaand I'm on hold.

[Anonymous]

Funny though how the more people I talk to, the story changes

They were supposed to have had done 'research' on this to come to the initial decision

[Gunnar419]

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@Anonymous wrote:

Funny though how the more people I talk to, the story changes

They were supposed to have had done 'research' on this to come to the initial decision

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I'm really sorry you're having to go through this. All this "research" and run-around is nonsense. As others have said, the best policy would simply be to give you the bonus and earn your loyalty rather than deny it for petty reasons and leave you with a possibly lifelong bad image of BofA.

Heck, if they actually have been researching this, they've probably spent more than $100 of the bank's money already.

For your trouble, they should not only give you the bonus, but make it even bigger.

[p-]

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@Anonymous wrote:

Funny though how the more people I talk to, the story changes

They were supposed to have had done 'research' on this to come to the initial decision

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That's not suprising at all.  It speaks to the human tendency toward institutional laziness.  In short, the front line rep couldn't care less about you or your problem.  Unfortunately that's common with most institutions. 

The key is to do exactly what you're doing; be your own advocate, the squeaky wheel, and get things done.  Sounds like the posters were right about the app coding.

Good luck!

[Anonymous]

YES!

Last person I talked to was like night and day (she was the most senior in the office, I'm thinking) and immediately credited my account for $100 and apologized for the runaround *and* hung around to answer some general questions I had about FICO scores, utilization, things like that.  Awesome. =)

[p-]

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@Anonymous wrote:

YES!

Last person I talked to was like night and day (she was the most senior in the office, I'm thinking) and immediately credited my account for $100 and apologized for the runaround *and* hung around to answer some general questions I had about FICO scores, utilization, things like that.  Awesome. =)

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Nice.  Persistence pays.

[fedxboy]

I thought I would get that $100 dollar offer too, as I app'd for the student version with no cash back by accident.  Upon receiving my card, I noticed there were no rewards -- just a plain B of A credit card.  I immediately spoke to customer service via chat and they pc'd me to the student card with cash rewards. 

After 4 months, I never got the reward or rebate of 100 bucks back after spending 500 in the first 3 months.  I called to complain and I too received a "letter" stating that since I didn't outright apply for the cash version and product changed to it -- that I did not qualify for it.  Boy was I pissed!!!!!!!!!

Glad it worked out for you!

[snowkitty]

I'm glad it worked out for you.....I have nothing but good things to say about boa....I guess it's all in getting to the right person!

[Epcot]

Congrats on getting the $100 bonus credited.