Yes, it's going to take a while. About a month, I just had a PC successfuly done very recently and I can vouch for all the threads and posts about how long it takes, it's true! lol.
They technically have to approve your PC, mine took about a week then I got an email of the successful completetion. My old card program was still showing on my online account for about another 3 weeks after that, then it finally changed and on my online account and my new card shipped few days after that. So it's perfectly normal for it to be about a month wait for everything to be finalized.
Another thing that's known, is if you call in and talk to a CSR about a PC you're going to get mixed answers. My first attempt or two was someone who swore up and down that theres no such thing as PCing cards withing BOA blah blah. Of course after reading these fourms you know the drill which is call back to talk to another rep. Just like you I got someone who was new and never did a PC before but she put me on hold and got help from her supervisor to fill it out for me and read me the terms, etc. She did it well and double chcked everytihing for accuracy (that itll be the same account, no hard hit, etc. ). In fact her being new probably was better since she wasnt seasoned to say NO and was very careful with making sure there wasnt going to be any issues or misunderstanding in the process and eerything transfers over correctly,
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