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12-27-2012 03:03 PM - edited 01-30-2013 07:49 AM
I have a BankAmericard Cash Rewards Visa that I called to have changed to the MasterCard version. I just want the MasterCard so I can use it at Sams Club and a couple other places that don't accept Visa. I called on 12/11, and they said it would not be a problem, and that the new card will arrive in a couple of weeks. I called them today because I still have not received the card yet. The person said that the product change is going smoothly, but I should wait a couple more weeks. Has anybody else had to wait this long for a product change with BofA?
12-27-2012 03:05 PM
yup it took 4 weeks for account name to change and about 5 weeks to receive the new card
12-27-2012 03:13 PM
Thanks, glad to know I'm not the only one. 5 weeks is a ridiculous amount of time they make you wait for a simple product change.
12-28-2012 07:17 PM
I agree that 5 weeks is a bit long to wait and that Capone does a better job of doing this!
I am a Capone hater, but a bit less of a hater since they finally gave me a CLI, even if I did have to BBB complaint them and go through their back door number to get it done. I want to build the limit up to a point where they have no choice but to product change me to a Prime Rewards card. In the mean time I will garden and later try for a Chase card or other Prime rewards card with flyer miles. My goal is to fly for free to some places and not just on my frequent flyer miles. (I have already earned enough miles on frequent flyers miles to go to Thailand and back next winter when it is cold and snowy! Ah warmth and Thai food! I love Thai food!)
01-29-2013 06:21 PM
Just a little update here:
I called today to ask where my new card is, since I called last on 12/11. I was told by the CSR that my account reports as a secured account, and I will have to go through the secured card department to get a PC. Has anyone else had this happen. Why do they have it as secure, when it is not. Apparently I have the Student version of the BankAmericard cash rewards card.
01-30-2013 06:51 AM - edited 01-30-2013 06:52 AM
Also had a problem with BofA on a PC. Going from the basic BankAmericard to the Cash Rewards Signature Visa, it took 6 weeks to get the replacement card! Their excuse was there was a computer glitch that delayed the processing of the request. Perhaps a computer glitch is showing your card as secured when it's not?
01-30-2013 07:38 AM - edited 01-30-2013 07:43 AM
I call their "secured credit department" but when the phone rang it said please wait for the next available credit analyst. She connected me with someone in customer service, who then processed the PC again. I asked was she able to see the request I made back in December. She said the only request she saw was for a CLI. I also asked does my account show as a secured card. She said no, that it shows as a 123 platinum plus visa unsecured. I just hope that this time, they process this PC.