BofA secured and rewards? Reps said yes and no!

[JLK93]

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@newhis wrote:

You should ask for Cash Rewards (the 321), that's what most of us ask for. I read that you can ask for Travel Rewards too, but I don't know about that.

Someone reported that with EX and EQ the card reports as secured but not with TU.

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My card reported as unsecured on TU. I don't know if that is typical. I suspect that it may have just been a screw up on their part.

[Anonymous]

I got  a secured visa cash rewards  from the beginning I'm not really sure why some people gets different versions if they all secured.

My friend was in your situation and  made a request through the BOFA site,  go to your accoint details and click where it says "chat with a specialist",

and don't ask them , tell them  that you decided you want to change your card to a travel rewards.

hope that helps

[Anonymous]

Thank you all for your answers!

My last question is did you see something changing in the online banking showing you that the transfer was completed?

The name of the card or anything like that..?

[Chaselover]

Changes that i saw : The last 4 digits of ur account number change, u start seeing reward amounts in the rewards tab. And u gt a message saying its converted.

[Anonymous]

Thanks a lot for your input!

I am finishing with the online chat now..

Albert Symonds: Hello Will!  How may I assist you with your personal credit card?

You: Hi Albert!

You: I want to add the 123 Rewards Program into my credit card

You: My friend says it's called Cash Rewards

Albert Symonds: I will definitely check it and let you know accordingly.

Albert Symonds: May I have the last four digits of your card number, please?

Albert Symonds: If I am correct, you would like to convert your current credit card to 123 Rewards Program credit card.

You: XXXX

You: Yes

Albert Symonds: Thank you, Will.

Albert Symonds: Please allow me some time, while I access your account information.  

You: Of course

Albert Symonds: I'll be glad to assist you with the Credit Card conversion.

Albert Symonds: There will be no credit check for card conversion. Please confirm your complete address.

XXX

Albert Symonds: Thank you.

Albert Symonds: Just to confirm, are you traveling in the recent days?

You: No, why?

You: I wish I could though

You: Haha

Albert Symonds: It is needed so that we will send a new chip card.

You: Oh yeah, I already have the chip on my card

You: And I would like it too on the new one

Albert Symonds: Would you like me to provide the preference of contact; mail, email or phone?

You: Phone

Albert Symonds: Thank you. May I please know the contact phone number, please?

You: XXX XXX XXXX

Albert Symonds: You will start earning points when they activate the new card.

Albert Symonds: I'm just feeling a form to covert your Credit Card. Please stay connected with me.

Albert Symonds: Thank you for your understanding with this matter.

You: Ok! Sounds great

Albert Symonds: Thank you for your patience, I will be right with you.

I hope it will go through this time!!

[newhis]

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@oilcan12 wrote:

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@newhis wrote:

You should ask for Cash Rewards (the 321), that's what most of us ask for. I read that you can ask for Travel Rewards too, but I don't know about that.

Someone reported that with EX and EQ the card reports as secured but not with TU.

---

My card reported as unsecured on TU. I don't know if that is typical. I suspect that it may have just been a screw up on their part.

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My DW CK account full credit report say the card is secured, she also got her EX and EQ and all report as secured.