This is not uncommon for affinity cards:
BoA Product Change - WHAT A MESSI'm starting to think that the norm is that affinity cards DO NOT convert, and those who have done so got lucky. I've heard that they don't convert from both Citi and Chase. The Chase rep said that it was part of the agreement with the affinity group, as they have some level of ownership (not the right term, best I've got this early in the day) in the card.
About all that you can do is keep trying and hope that you get lucky again. One possibility: call back and innocently ask if they would transfer you to the first CSR you were speaking to, as he/she had mentioned something interesting about another card, blah, blah. Your file should show the names and employee numbers of people you've spoken to before. But the BofA CST network is so vast (and discombobulated) that this might not work either.
Good luck!
* Credit is a wonderful servant, but a terrible master. * Who's the boss --you or your credit?
FICO's: EQ 781 - TU 793 - EX 779 (from PSECU) - Done credit hunting; having fun with credit gardening. - EQ 590 on 5/14/2007