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Breaking News - TrueCredit daily 3-1 updating gone!

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Comp5569
Regular Contributor

Re: Breaking News - TrueCredit daily 3-1 updating gone!

Cancelled!  They must have had a lot of calls today.  It was quite simple to cancel.
Message 31 of 136
laz98
Senior Contributor

Re: Breaking News - TrueCredit daily 3-1 updating gone!

this blows.  i'm cancelling for my gf & myself.  stupid truecredit.
Message 32 of 136
nuugatman
Established Member

Re: Breaking News - TrueCredit daily 3-1 updating gone!

Darn, now I need a new 3 in 1 monitor.  Is citi identity monitor good?
Message 33 of 136
FICOfanatic
Valued Member

Re: Breaking News - TrueCredit daily 3-1 updating gone!

Can someone post the number they used to call to cancel their subscription?  I have tried to look for a number, but cannot...  I had thought about cancelling before, but said that this was the only reason I was keeping it.  Now that they are taking it away... I will cancel too.  Thanks for posting information like this.

 

Message 34 of 136
Anonymous
Not applicable

Here you go

1-800-493-2392  Press 2

 

This is the corporate # below

 

1-866-212-2170

 

When they tell you they cannot process a refund keep telling them they changed terms of service and have failed to execute contract language...

 

TheTaxMan

Message 35 of 136
Anonymous
Not applicable

Re: Breaking News - TrueCredit daily 3-1 updating gone!

I got creditchecktotal about a year ago and they r similar credit secure. After the free 30 days they charge 39.95 but when I called to canceled they 1st lowered that down to 19.95 but I still said no they then dropped it down to 11.95    
Message 36 of 136
strawbrygrl13
Established Member

Re: Breaking News - TrueCredit daily 3-1 updating gone!

I called and cancelled my TrueCredit account as well, which is a major bummer. For the past year and a half I've enjoyed updating my report every day (now that I'm making great improvements on my scores and I have new lines of credit  posting as we speak). Upon cancelling I was notified that only the TC corporate office will provide a refund. The customer service manager I spoke to at the corporate office did not budge, even after 4 times asking for a refund (friendly and politely, but firmly. I'm a customer service manager as well, so I know not to get huffy or to treat them with disrespect in any way). But alas, the CS manager maintained their position of no refund, and said that the service I paid for had already been provided so I will continue to be charged for this month.

 

I will try again by contacting a different CS manager. Otherwise letters will be sent. I'm sure it's been a very long day for their customer service department but there's no reason why refunds would be provided to some customers and not to others!


Starting Score: 564 (08/2013)
Current Score: 04/17/2017 684
Goal Score: 750









Message 37 of 136
Anonymous
Not applicable

Re: Breaking News - TrueCredit daily 3-1 updating gone!

Cancelled!  They are adamant about not giving refunds!  They gave me a number to call.... no managers available.  They must be going nuts over there with everyone cancelling left and right!

 

 

Message 38 of 136
haulingthescoreup
Moderator Emerita

Re: Breaking News - TrueCredit daily 3-1 updating gone!

Classic example of crappy planning that they would decide to do this, and then not sit down, anticipate the consequences, and have a complete plan on how to deal with demands for refunds, with an accompanying script for CSR's.

I swear, you really have to wonder if anyone in business has brains or imagination any more. Smiley Tongue


OK, I was finally able to try to update. So we can do the daily change report, but on Transunion only? Well, that's pretty useless. sheesh

eta: If you do the TU change report, you can slide down to the bottom of the screen and vent! Smiley Wink
Message Edited by haulingthescoreup on 12-18-2008 06:25 PM
* Credit is a wonderful servant, but a terrible master. * Who's the boss --you or your credit?
FICO's: EQ 781 - TU 793 - EX 779 (from PSECU) - Done credit hunting; having fun with credit gardening. - EQ 590 on 5/14/2007
Message 39 of 136
Anonymous
Not applicable

Re: Breaking News - TrueCredit daily 3-1 updating gone!

OMG this hurts worse than when my doc quit prescribing me vicodin..
Message 40 of 136
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