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Can someone post the number they used to call to cancel their subscription? I have tried to look for a number, but cannot... I had thought about cancelling before, but said that this was the only reason I was keeping it. Now that they are taking it away... I will cancel too. Thanks for posting information like this.
1-800-493-2392 Press 2
This is the corporate # below
1-866-212-2170
When they tell you they cannot process a refund keep telling them they changed terms of service and have failed to execute contract language...
TheTaxMan
I called and cancelled my TrueCredit account as well, which is a major bummer. For the past year and a half I've enjoyed updating my report every day (now that I'm making great improvements on my scores and I have new lines of credit posting as we speak). Upon cancelling I was notified that only the TC corporate office will provide a refund. The customer service manager I spoke to at the corporate office did not budge, even after 4 times asking for a refund (friendly and politely, but firmly. I'm a customer service manager as well, so I know not to get huffy or to treat them with disrespect in any way). But alas, the CS manager maintained their position of no refund, and said that the service I paid for had already been provided so I will continue to be charged for this month.
I will try again by contacting a different CS manager. Otherwise letters will be sent. I'm sure it's been a very long day for their customer service department but there's no reason why refunds would be provided to some customers and not to others!
Cancelled! They are adamant about not giving refunds! They gave me a number to call.... no managers available. They must be going nuts over there with everyone cancelling left and right!