So I called re my Macy's CLI. ($2K, never asked for CLI before.)
Elite Star Rewards level.
Shop in big spurts (high spend every few months but PIF). Wouldn't have cared, except a higher CL might be nice on CR since they want to start reporting them again.
Called the CSR # on back of card. Needed to be transferred to "another department". Would ask for income and would "look at credit report". Me: Hard pull? Them: NO, soft only. Me: ok, transfer me please.
The "other" department: We'll need to pull your credit report. Me: Soft pull, right?. Them: No, Hard Pull. Me: Hard???. CSR just said soft. What bureau? Them: Hard, Experian. Me: No thanks, then.
Bummer.