Bye bye Virgin Visa - UPDATE

[jacetx]

I just want to clarify that I'm just venting out, I know the consequences of what I did, so please, if you reply don't use snarky comments.

Last weekend I was approved for the Virgin America Visa. As soon as I received the card I added it to Apple Pay and of course it required verification. I called in, told the CSR I wanted to activate my card for usage on Apple Pay. The CSR said she was unable to pull the verification questions (I'm assuming from public records) and that I would be contacted by another department within 24 hours. This never happened.

48 hours passed and I called again, explaning that I never received a call and that for some reason the other agent was unable to pull the verification questions. I asked politely why it was so hard to add the card whenever other issuers just send a text to your phone (I know all banks are not the same) and its done. Out of the blue the lady starts raising her voice at me yellin that if the questions failed I would have to wait for the other department to call me. I never said that the verification questions failed. She keep yelling saying that I'm still able to use the card and she doesn't know what the big deal is.

At that moment I stopped her and said to her "You know what? Go ahead and close my account." I have never been treated like that and I will not start now. I know that I could have reported her behavior to a supervisor but I was in shock of the treatment I received. Also, I will add that the CSR was based in the US. Needless to say, the account is now closed and Comenity Bank is forever blacklisted for me.

Thanks for letting me vent and please respect my decision.

[Anonymous]

I would ask to speak to her supervisor or somone in management. Your emotion took the best of you as did she...only problem was, you wasted a HP for it. But I am sorry to hear. That sucks!

[jacetx]

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@Anonymous wrote:

I would ask to speak to her supervisor or somone in management. Your emotion took the best of you as did she...only problem was, you wasted a HP for it. But I am sorry to hear. That sucks!

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At this point HP's are irrelevant, I have about 15 on EQ so I'm not concerned. It wasn't just emotion, also the lack of communication. Neither of them would transfer me to the department that was able to "conjure the magic questions" that would allow me to activate Apple Pay.

[creditguy]

Did you make an emotional decision? Sure, but who amongst us has not at one time or another. You did what you felt was right and as long as you feel comfortable with it then that's all that matters. It's probably a good thing to end your relationship with comenity anyway with all the grief they have been causing as of late.

[EmmaGolden]

Kudos  I applaud you 

[ddemari]

When I had virgin visa I called to do the Apple Pay and failed the verification questions (not my fault btw but long story)

Never heard anything from them and then they closed the card on me the next month. Forget them.

[Anonymous]

You expected to get some action from a Virgin?

[Anonymous]

I don't blame you for your actions! I would have done the same thing.

[Anonymous]

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@Anonymous wrote:

I don't blame you for your actions! I would have done the same thing.

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Knowing what I now know about Comedy Bank, and knowing how I can get when you get on my bad side, I have to agree, the OP isn't alone in making rash decisions.

Sucks for the OP if he flies Virgin a lot, but I definitely don't blame him for this.  If anything, he might want to follow up with Virgin, letting them know that Comenity's actions sully the reputation of the company.

[wasCB14]

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@Anonymous wrote:

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@Anonymous wrote:

I don't blame you for your actions! I would have done the same thing.

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Knowing what I now know about Comedy Bank, and knowing how I can get when you get on my bad side, I have to agree, the OP isn't alone in making rash decisions.

Sucks for the OP if he flies Virgin a lot, but I definitely don't blame him for this.  If anything, he might want to follow up with Virgin, letting them know that Comenity's actions sully the reputation of the company.

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Is there any news as to when Alaska and Virgin America's award programs will merge, or whether BofA will stay on as issuer of the surviving program's card?