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Frequent Contributor
Strepthroat
Posts: 260
Registered: ‎06-13-2008
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Re: CAP ONE EXEC OFFICE!

May I get their email address as well. Ive read these C1 posts for sometime now but never had the courage to call or email. And congrats on the increases.
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tennisfan78
Posts: 630
Registered: ‎09-18-2011
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Re: CAP ONE EXEC OFFICE!

 when they call, is it from their 1-800 number?


Starting Score: EQ=665,TU=618 on Oct 9,2010
EQ=702,TU=725 on Apr 11, 2012 EQ=705 on Oct 31, 2012 Current Score: EQ=702, TU=714 on Dec 8, 2012
Goal Score: 750

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youngandcreditwrthy
Posts: 6,242
Registered: ‎08-16-2012
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Re: CAP ONE EXEC OFFICE!

YES! It is from the exact Exec Office # that gets posted here....

 

the 0455 ending num I believe

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tennisfan78
Posts: 630
Registered: ‎09-18-2011
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Re: CAP ONE EXEC OFFICE!

@youngandcreditwrthy   Thanks! 


Starting Score: EQ=665,TU=618 on Oct 9,2010
EQ=702,TU=725 on Apr 11, 2012 EQ=705 on Oct 31, 2012 Current Score: EQ=702, TU=714 on Dec 8, 2012
Goal Score: 750

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Senior Contributor
youngandcreditwrthy
Posts: 6,242
Registered: ‎08-16-2012
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Re: CAP ONE EXEC OFFICE!

yw :-)

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tennisfan78
Posts: 630
Registered: ‎09-18-2011
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Re: CAP ONE EXEC OFFICE!

Just curious , why did you take the "o" out of worthy in your username? lol


Starting Score: EQ=665,TU=618 on Oct 9,2010
EQ=702,TU=725 on Apr 11, 2012 EQ=705 on Oct 31, 2012 Current Score: EQ=702, TU=714 on Dec 8, 2012
Goal Score: 750

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Senior Contributor
youngandcreditwrthy
Posts: 6,242
Registered: ‎08-16-2012
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Re: CAP ONE EXEC OFFICE!

because my choice of username is already rather obnoxiously large hahah...

 

I could have done.... yngncrdtwrthy?

 

haha !!!! ???

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Established Contributor
tennisfan78
Posts: 630
Registered: ‎09-18-2011
0

Re: CAP ONE EXEC OFFICE!

lol


Starting Score: EQ=665,TU=618 on Oct 9,2010
EQ=702,TU=725 on Apr 11, 2012 EQ=705 on Oct 31, 2012 Current Score: EQ=702, TU=714 on Dec 8, 2012
Goal Score: 750

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Valued Contributor
p-
Posts: 2,634
Registered: ‎06-05-2008
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Re: CAP ONE EXEC OFFICE!


youngandcreditwrthy wrote:

So... ironically, the lady I spoke with several months ago just called me as a result of the email I sent to good ole Dick Fairbank. Kinda funny cause it's the same young lady that kept denying me when I called the Ex Office directly then...

...It almost sounded like she'd get in trouble if I wasn't a satisfied customer! haha


EXACTLY!  It's not your imagination at all.

 

That office is not the credit increase office; it's the CEO's office.  He gets an email from an unhappy customer; their job is to make that customer happy.  My guess is they have a tracking system, where each email or letter to the CEO is assigned a case number, and a specific handler who is graded on their ability to satisfactorily resolve the issue.  Their job is not to respond to random calling customers who want special favors.  That's what customer service is supposed to be for.  Those calls are an interruption in their duties, and likely viewed as an annoyance.  Hence the question "How did you get this number?"  

 

You are WAY more likely to get what you want out of the exec office if you have emailed him.  And also way more likely to get taken care of if you have already tried the regular steps.

 

See "How to get a PC or CLI from Capital One"

  8-12-14: FICO EXP: 797 - EQU: 734 - TRAN: 739 - AVG: 757 - +207 points from JUN 2008 - MY CREDIT JOURNAL

Established Contributor
tennisfan78
Posts: 630
Registered: ‎09-18-2011
0

Re: CAP ONE EXEC OFFICE!

 

 

Just noticed that I had a voice mail  from the Exec Office saying that they have received my email and asking me to call back.  I will be calling them during lunch time. Will keep you all posted!

 

 


Starting Score: EQ=665,TU=618 on Oct 9,2010
EQ=702,TU=725 on Apr 11, 2012 EQ=705 on Oct 31, 2012 Current Score: EQ=702, TU=714 on Dec 8, 2012
Goal Score: 750

Take the FICO Fitness Challenge

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