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01-08-2013 07:18 PM
01-09-2013 08:08 AM
when they call, is it from their 1-800 number?
01-09-2013 08:14 AM
YES! It is from the exact Exec Office # that gets posted here....
the 0455 ending num I believe
01-09-2013 08:15 AM
01-09-2013 08:22 AM
01-09-2013 08:23 AM
Just curious , why did you take the "o" out of worthy in your username? lol
01-09-2013 09:03 AM
because my choice of username is already rather obnoxiously large hahah...
I could have done.... yngncrdtwrthy?
haha !!!! ???
01-09-2013 09:08 AM
01-09-2013 09:13 AM
So... ironically, the lady I spoke with several months ago just called me as a result of the email I sent to good ole Dick Fairbank. Kinda funny cause it's the same young lady that kept denying me when I called the Ex Office directly then...
...It almost sounded like she'd get in trouble if I wasn't a satisfied customer! haha
EXACTLY! It's not your imagination at all.
That office is not the credit increase office; it's the CEO's office. He gets an email from an unhappy customer; their job is to make that customer happy. My guess is they have a tracking system, where each email or letter to the CEO is assigned a case number, and a specific handler who is graded on their ability to satisfactorily resolve the issue. Their job is not to respond to random calling customers who want special favors. That's what customer service is supposed to be for. Those calls are an interruption in their duties, and likely viewed as an annoyance. Hence the question "How did you get this number?"
You are WAY more likely to get what you want out of the exec office if you have emailed him. And also way more likely to get taken care of if you have already tried the regular steps.
01-09-2013 09:22 AM
Just noticed that I had a voice mail from the Exec Office saying that they have received my email and asking me to call back. I will be calling them during lunch time. Will keep you all posted!