05-09-2013 04:48 AM
I have 2 sub prime cards capital one "steps program" from early 2011 that hasnt moved past 750.00 and an Orchard Bank card at 1100 since 2007!!!!. Called EO what a waste of time and effort told them i unlocked my TU and EQ so they can do the "hard pull" they didnt bother went for the EX? My scores are in low 700's utilization 30% no baddies, never any late payments. Asked that my stepcard be changed to venture card and raised credit limit, no go, asked for the orchard bank card to raise credit limit no go with a HP??? What the heck, my income is 97243.00 this is absolutely crazy. EO couldnt give me a reason why said i had to wait for letter. What kind of company is this? Should i go ahead and close both cards or sock draw them? The only issue is the 2007 time frame on my Orchard Bank card. Disgusted with Capital One.
05-09-2013 05:00 AM
Looking at your siggy, it doesn't appear that you need the cards. I would wait to see what the letter states specifically before deciding to close. I understand your frustration with Cap 1, I was going to close it last month but gave the EO route another try and it worked out in my favor.
05-09-2013 06:56 AM
Did you call them directly?
The way most people seem to get results is to send an email and then wait for the EO to call them. a cold call to the EO isn't usually very helpful.
05-09-2013 08:51 AM
First, those cards are rebuilder cards. They were not designed to have high limits because a) you're building your credit or b) you've messed up in the past and need a positive tradeline to show you're rehabilitated.
Second. You don't need those cards anymore. If you want to maintain your relationship with Capital One, you should apply for a prime card. You cannot go from a credit steps to a Venture as they are different products. If you don't want to close your existing cards, you should send an email to an executive at Capital One.
You didn't go through the proper channels to get your issues resolved. That being said, your first mistake was calling the EO directly. They have no reason to work with you without an existing case. The EO handles issues that have been escalated to an executive level contact. The agents are merely CSRs working under the direction of the executive customer service team. If you don't follow the protocol, don't expect your issues to be handled as efficiently and expeditiously as you want them to be.
05-09-2013 09:09 AM
Forums posts are not provided or commissioned by FICO. Forums posts have not been reviewed, approved or otherwise endorsed by FICO. It is not FICO's responsibility to ensure all posts and/or questions are answered.† Advertiser Disclosure: The listings that appear on myFICO are from companies from which myFICO receives compensation, which may impact how and where products appear on myFICO (including, for example, the order in which they appear). myFICO does not review or include all companies or all available products.
* For complete information, see the terms and conditions on the credit card issuer’s website. Once you click apply for this card, you will be directed to the issuer’s website where you may review the terms and conditions of the card before applying. While myFICO always strives to present the most accurate information, we show a summary to help you choose a product, not the full legal terms - and before applying you should understand the full terms of products as stated by the issuer itself.
IMPORTANT INFORMATION: All FICO® Score products made available on myFICO.com include a FICO® Score 8, along with additional FICO® Score versions. Your lender or insurer may use a different FICO® Score than the versions you receive from myFICO, or another type of credit score altogether. Learn more
FICO, myFICO, Score Watch, The score lenders use, and The Score That Matters are trademarks or registered trademarks of Fair Isaac Corporation. Equifax Credit Report is a trademark of Equifax, Inc. and its affiliated companies. Many factors affect your FICO Score and the interest rates you may receive. Fair Isaac is not a credit repair organization as defined under federal or state law, including the Credit Repair Organizations Act. Fair Isaac does not provide "credit repair" services or advice or assistance regarding "rebuilding" or "improving" your credit record, credit history or credit rating. FTC's website on credit.