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CAPITAL One Stinks!

Valued Contributor

Re: CAPITAL One Stinks!


Jutz wrote:

knoregs wrote:

People still get paper statements in the mail? The only statement/bill I've received in the mail in the last five or so years is from Fairpoint. I've asked that they not send because all I do is feed it directly into the shredder unopened but they tell me that due to Federal regulations they must send it.

 

~kn

 


I'm pretty sure that's because Fairpoint doesn't own computers yet.


Off topic, but there is a little bit of truth in what FP might say.   The FCC has strict CPNI/anti-pretexting rules (with fines around $1M per day!) and the easiest way for a carrier to comply is to send a paper bill to the address of record every month.   Now with a bit more work, they can get an email address of record and send stuff there instead, but that needs more record keeping which apparently they don't want to do, maybe because their computer's 64K of memory is full.

Message 11 of 12
Valued Contributor

Re: CAPITAL One Stinks!


bs6054 wrote:

Jutz wrote:

knoregs wrote:

People still get paper statements in the mail? The only statement/bill I've received in the mail in the last five or so years is from Fairpoint. I've asked that they not send because all I do is feed it directly into the shredder unopened but they tell me that due to Federal regulations they must send it.

 

~kn

 


I'm pretty sure that's because Fairpoint doesn't own computers yet.


Off topic, but there is a little bit of truth in what FP might say.   The FCC has strict CPNI/anti-pretexting rules (with fines around $1M per day!) and the easiest way for a carrier to comply is to send a paper bill to the address of record every month.   Now with a bit more work, they can get an email address of record and send stuff there instead, but that needs more record keeping which apparently they don't want to do, maybe because their computer's 64K of memory is full.


With Fairpoint, it just means their hands are tired and pens out of ink.

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Message 12 of 12